Residential Services Manager

Primary Purpose:  

The person in this position will be responsible for the overall coordination, direction and supervision of the Residential Program, Individual Home Support or Continuous Residential Support, inclusive of the individuals, staff, facility(s) and all related information.  Ensure compliance with all regulations established by all relevant regulatory bodies and policies established by the CCARC, Inc. Board of Directors.  The person in this position will be current regarding trends and information as related to providing services to individuals with disabilities, with the goal to maximize the potential of each individual

Essential Functions:

• Supervise and manage the assigned Residential Program in coordination with the Director of Residential Services, to ensure that the standards established by all relevant regulatory bodies and policies established by CCARC, Inc. Board of Directors are met.
• Annually develop the Individual Plan – IP for each individual that identifies, evaluates and implements, with the assistance of the Interdisciplinary team and the person centered planning process, the supports needed by the individuals, including but not limited to, identification of medical and health needs, transportation needs, assistance with community resources and assist in determining that adequate financial/insurance benefits are maintained.  Review the plan as needed with the individuals and the team making adjustments and/or changes as requested.
• Record changes, progress and status of the resident’s objectives for all reviews.
• Organize and participate in team meetings within the Residential Programs to include:
  • individual (resident) meetings
  • residential - staff meetings
  • any other Interdisciplinary Team meetings
• Hire, train, supervise, provide support and direction to the Residential Program staff, evaluate and recommend appropriate action regarding staff performance in accordance with the policies established by the Board of Directors, to the Director of Residential Services and assure that staff successfully meet and maintain the requirements of all certifications and trainings as established by relevant regulatory bodies and CCARC.
• Become an Agency Trainer
• Maintain and keep current all records within the Residential Programs - in accordance with CCARC’s record keeping system to include but not limited to:
  • Individual Plans and Reviews
  • Individual’s - residents - records
  • Daily log, medical log, recreation log
  • Minutes of meetings
  • Financial records, individuals - residents - records and Residential accounts
  • Inventory
  • Fire drills, vehicle evacuations, vehicle maintenance, mileage forms, monthly attendance forms
  • Staff schedules, time sheets, time off requests, overtime
  • Progressive discipline information
  • Staff evaluation forms
  • Annual Emergency Fact Forms
  • Individual - resident - Incident reports, Employee Incident Reports
  • Medication Omission and Error Report
  • Annual medical, emergency and release forms and to audit the residents’ programs in Therap (ISP’s, health tracking, TLogs, etc.) to ensure that they being completed. 
  • Monitor and remain knowledgeable of the operating budget of the Residential Programs, including but not limited to food and house monies, residents personal spending, recreation monies, entitlement program spenddowns for the residents, reducing turnover of staff and managing overtime. 
• Administer medications in accordance with the State/DDS regulations and oversee the ordering and recording of all residents medications.
• Maintain regular contact and communication with the Director of Residential Services regarding Residential Program, residents/staff issues, concerns and updates.
•  Arrange for 24-hour on-call administrative availability in case of emergency.
•  Attend all agency staff meetings or other meetings.
•  Assist Director of Residential Services in the residential audits and licensing requirements

Other Related Responsibilities:

• Maintain good daily attendance (days of absence, illness).
• Cooperative, versatile, work as a team member.
• Ability to work responsibly when working alone.
• Keep informed of and implement current trends and methods in agreement with CCARC policy and procedures.
• Communicate vehicle/facilities needs to Vice President of Operations.
• Maintain Residential settings safe and clean. 

Education and/or Work Experience Requirements: 

• High School Diploma / GED
• For a Bachelor’s Degree in a related field, minimum experience required would be 1 year in the field of disabilities. For High School/GED, minimum experience required would be 3 years in the field of disabilities.   Supervisory experience preferred. 
• Must have valid Driver's License, be insurable with Agency carrier.  Individual Home Support employees are required to have a vehicle for use and maintain adequate insurance. 
• Must complete the Agency’s Employee Training
• Certification and training, including but not limited to: CPR, First Aid, PMT (Psychological/Physical Management Training) and DDS Medication Administration.
• Ability to follow oral and written instructions.
• Strong communication and negotiation skills.
• Neat and accurate record keeping.
• Experience with Microsoft products, use of email and Therap preferred

Physical Requirements

• The physical demands described are representative of those that must be met by an employee to successfully perform the essential functions of this job: While performing the duties of this job:
• Persons in this job must possess the physical and emotional health needed for effective and efficient completion of duties.
• Individuals in this job are likely to be required to perform lifting and transferring activities and may be required to restrain residents /program participants; may be exposed to risk of injury from abusive/assaultive residents. 
• The employee is frequently required to sit, walk, stand, bend, twist, stoop, kneel, crouch, crawl, push, pull, grasp, reach, and close visual acuity. 
• The employee must have fine manipulation ability of both hands and be able to have repetitive movements of the wrists, hands or fingers.
• The employee must occasionally to frequently lift, push or pull and/or move 35 pounds, maneuver a manual wheelchair, ascend or descend stairs

Benefits

• Medical & Dental Insurance
•  Basic Life Insurance
• Voluntary Life Insurance
• Longterm Disability Insurance
• Paid Time Off
• 401k & 401k Match

Note:  This job description covers the most significant duties but does not exclude other assignments, related duties or temporary assignments.

Primaries Only. Recruiters do not contact this employer.