What are the responsibilities and job description for the Client Support & Scheduling Specialist position at CCA Global?
Hiring Immediately!
CLIENT SUPPORT & SCHEDULING SPECIALIST
Love helping people? Good with details? Let's build beautiful spaces together!
Kerns Carpet One Floor & Home in Brookfield, WI is looking to hire a Client Support & Scheduling Specialist to join their showroom team. If you have a passion for people, the ability to make effective decisions, enjoy providing great customer service, and have strong organizational skills, this is the career opportunity you have been waiting for. Kerns Carpet One is a family owned and operated business since 1935. They have a longstanding reputation for providing expert advice. Service is a family tradition! With over 80 years of expertise, Kerns Carpet One can offer their customers so much more than the big box stores and in-home sellers. Their sales professionals are trained to ask the right questions, guide customers through their easy-to-understand selection systems, and work with customers to create exciting solutions.
To learn more about Kerns Carpet One check out: www.kernscarpets.com
What We Offer:
Responsibilities:
Desired Skills & Qualifications:
How to Apply:
CLIENT SUPPORT & SCHEDULING SPECIALIST
Love helping people? Good with details? Let's build beautiful spaces together!
Kerns Carpet One Floor & Home in Brookfield, WI is looking to hire a Client Support & Scheduling Specialist to join their showroom team. If you have a passion for people, the ability to make effective decisions, enjoy providing great customer service, and have strong organizational skills, this is the career opportunity you have been waiting for. Kerns Carpet One is a family owned and operated business since 1935. They have a longstanding reputation for providing expert advice. Service is a family tradition! With over 80 years of expertise, Kerns Carpet One can offer their customers so much more than the big box stores and in-home sellers. Their sales professionals are trained to ask the right questions, guide customers through their easy-to-understand selection systems, and work with customers to create exciting solutions.
To learn more about Kerns Carpet One check out: www.kernscarpets.com
What We Offer:
- Salary Range: $48,000 to $60,000 (based on experience)
- Full Time: 40 hours/5-day work week (Monday to Friday: 9 am - 5 pm)
- 90 days paid training
- Flexible Scheduling
- Retirement plan w/up to 6% company contribution
- Paid Vacation & Time Off
- Employee discounts on product & services
- Potential for growth within organization
- Monthly employee lunches
- Periodical product knowledge training sessions
Responsibilities:
- This role will report to the Sales Manager & Controller
- Build strong relationships with sales consultants, customers & installation teams
- Ensure seamless scheduling between customers & installers to keep projects on track
- Coordinate the full lifecycle of installer invoice approval, ensuring accurate documentation, sales team alignment & clean financial records
- Screen non-sales calls as directed
- Redirect or escalate customer communication to the appropriate team member
- Send out customer warranties & paid invoices
- Collect & verify required customer information for enrollment of the Spot Out program
- Sort & distribute mail to the correct team member or department
- Assist Sales Manager with sales pricing for both showroom locations
- Manage & coordinate the purchasing of office/operational supplies
- Help to maintain showroom by keeping samples, displays & common areas neat, current & clean
Desired Skills & Qualifications:
- Minimum of 2-4 years' proven work experience in Customer Experience Coordinator, Customer Care Associate, Client Relations Coordinator, Hotel Hospitality, or similar role
- Valid driver's license & reliable form of transportation (REQUIRED)
- Working knowledge of CRM platforms & Microsoft Office
- A positive attitude & desire to exceed expectations
- Ability to create amazing customer experiences
- Exceptional critical thinking & problem-solving ability
- Strong personal & professional judgment
- Ability to adapt & respond quickly to customers' needs/wants
- Organizational skills & the flexibility to jump from priority to priority
- Excellent interpersonal, verbal & written communication skills
- Advanced time management skills & detailed oriented
- Knowledge of the flooring & design industry a plus (Willing to train)
- Knowledge of RFMS a plus (Willing to train)
How to Apply:
- Utilize the response option in this job board
- Attach an up-to-date resume outlining your experience for the position
- A cover letter is always appreciated
- No emails or phone calls to the showroom
- Do not personally deliver resumes to the showroom
*Qualified candidates will be contacted by email to complete the first stage of the interview process*
Kerns Carpet One is an Equal Opportunity Employer
Salary : $48,000 - $60,000
