What are the responsibilities and job description for the Fall ITS User Support Tech position at cc5?
Provide high quality customer service, training, and assistance to the PA community as it relates to PA University technology, equipment, and services.
Work as part of a customer service oriented team to troubleshoot and diagnose technical issues over the phone, in-person, and via email. Maintain proficiency with PA University software and web sites in order to assist students, faculty, and staff. Create and complete trouble reports related to Mac and PC hardware, software, and peripherals with a high level of detail and professionalism. Assist end-users on the use and application of technology; communicate technical tasks or procedures in a non-technical manner.