What are the responsibilities and job description for the ServiceNow Developer position at CBSLLC?
- Experience with ServiceNow best practices, platform governance, and upgrade strategies.
- Strong hands-on development experience with core ServiceNow platform technologies, including Flow Designer, Workflow (legacy), Service Catalog (Catalog Items, Record Producers, Variable Sets/MRVS), and Service Portal / UI Builder.
- Proficiency with ServiceNow scripting and configuration elements such as Business Rules, Script Includes, Client Scripts, UI Policies, UI Actions, ACLs, and Notifications.
- Experience building and maintaining reports/dashboards and operational visibility (including SLA configuration, metrics, and analytics).
- Strong problem-solving skills with the ability to work independently on complex technical challenges.
- Excellent communication skills and the ability to explain technical concepts to non-technical stakeholders.
Preferred Experience:
- ServiceNow Certified System Administrator (CSA) certification highly desired; additional ServiceNow certifications are a strong plus.
- Experience designing and operating external-facing integrations using ServiceNow Integration Hub, Service Bridge, scripted REST APIs, and webhook-based push models.
- Hands-on experience with CMDB, Discovery, Service Mapping, and asset data lifecycle management.
- Experience migrating from legacy or third-party ticketing/ITSM systems into ServiceNow, including data extraction, transformation, reconciliation, and phased cutovers.
- Familiarity with performance tuning, scalability considerations, and API governance for high-volume integrations.
- Experience with Automated Test Framework (ATF), CI/CD pipelines, and source control strategies for ServiceNow development.
- Experience working in regulated or security-conscious environments with strict compliance and audit requirements.