What are the responsibilities and job description for the Lead Workplace Experience Coordinator position at CBRE and Careers?
As a CBRE Workplace Experience Sr. Coordinator, you'll be responsible for delivering a world-class customer service experience to employees and guests of a designated building.
This job is part of the Workplace Experience function. They are responsible for providing world-class customer service to the clients and visitors of a designated building.
What You’ll Do:- First point of contact for all those entering the facility. Greet them with a friendly and welcoming demeanor. Issue visitor and parking passes and follow security protocols. Escort visitors to the proper location.
- Make a memorable first impression by answering the telephone in a professional manner.
- Arrange and confirm recreational, dining, and business activities on behalf of the requestor.
- Manage janitorial or maintenance work orders as needed. Address issues with vendors or staff as needed.
- Escalate inquiries or complaints from employees, guests, and co-workers.
- Provide support for the team as directed including office supply management, meeting coordination, and equipment care.
- Create customized client materials that follow brand guidelines.
- Follow property-specific security and emergency procedures. Notify appropriate parties to ensure the safety of all individuals in the building.
- Recognize and solve typical and atypical problems that can occur in own work area without supervisory approval.
- Evaluate and select solutions from established options.
- Impact team through the quality of the services or information provided.
- Follow standardized procedures and practices and receives regular but moderate supervision and guidance.
- High School Diploma or GED with 2-3 years of job-related experience.
- An established understanding of work routines and standards and applying skills and knowledge in a range of processes, procedures, and systems are required.
- Requires intermediate problem-solving skills with the capacity to review and select solutions from available options without supervisory approval.
- Ability to explain detailed and complicated information within the team in a clear and concise manner.
- Advanced knowledge of Microsoft Office products. Examples include Word, Excel, Outlook, etc.
- Strong organizational skills with a robust inquisitive mindset.
Why CBRE?
We value a culture of respect, integrity, service and excellence that crafts our approach to every opportunity! We are guided by the needs of the cities we inhabit, the communities we build, and the world we thrive in.
Competitive pay and benefits including Medical, Dental, Vision, PTO, 401k, and more that start 1st of the month. Internal advancement available after 6-month mark.
FORTUNE Most Admired Company #1 in real estate for third consecutive year; Ten years in a row on the list.
Forbes Named one of the best large employers in America and one of the World's Best Employers!
Disclaimers
Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future.
Candidate Accommodations: CBRE values the differences of all current and prospective employees and recognizes how every employee contributes to our company’s success. CBRE provides reasonable accommodations in job application procedures for individuals with disabilities. If you require assistance due to a disability in the application or recruitment process, please submit a request via email at recruitingaccommodations@cbre.com or via telephone at 1 866 225 3099 (U.S.) and 1 866 388 4346 (Canada).
Our experience offering connects employees to their environments - via technology, amenities, and communities that matter the most. Host’s scalable product suite includes concierge-quality services provided by talented CBRE “hosts”; world-class customer service training and certification; and a powerful, enterprise-grade technology platform.
The platform, which can be tailored to specific client requirements, features a robust mobile experience that allows users to navigate the workplace, schedule meetings with colleagues, reserve workspaces, use food and beverage services, and access building and concierge services.
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Salary : $60,000 - $67,000