What are the responsibilities and job description for the IT Operations Specialist position at CBIZ?
Job Description
Essential Functions And Primary Duties
Minimum Qualifications
CBIZ Inc. is a leading professional services advisor to middle market businesses and organizations nationwide. With unmatched industry knowledge and expertise in accounting, tax, advisory, benefits, insurance, and technology, CBIZ delivers forward-thinking insights and actionable solutions to help clients anticipate what's next and discover new ways to accelerate growth. CBIZ has more than 10,000 team members across more than 160 locations in 22 major markets coast to coast.
CBIZ strives to be our team members' employer of choice by creating an environment where team members are appreciated, recognized for their contributions, and provided with opportunities to grow, both personally and professionally, throughout their careers.
Together, CBIZ and CBIZ CPAs are ranked as one of the top providers of accounting services in the United States. CBIZ CPAs is an independent CPA firm that provides audit, review and attest services, while CBIZ provides business consulting, tax and financial services. In certain jurisdictions, CBIZ CPAs operates under its previous name, Mayer Hoffman McCann P.C.
Essential Functions And Primary Duties
- Ability to gather and support business requirements
- Coordinates, plans and participates in the execution of assigned projects
- Monitor and test software, operating systems and hardware technology
- Troubleshoot, resolve and document issues
- Identify opportunities and recommend ideas for improvement to mitigate risk and optimize technology
- Maintain an awareness and an updated status of projects that fall within span of responsibility
- Provide coaching and mentoring opportunities to entry level and general support staff
- College degree or equivalent required
- 4 years of experience in IT operations
- Strong understanding of ITIL and ITSM practices
- Excellent communication, collaboration, and organizational skills
- Experience facilitating Major Incident and Change meetings
- Strong analytical, troubleshooting, and problem-solving skills
- Ability to work independently, prioritize tasks, and manage multiple operational demands.
Minimum Qualifications
- College Degree or equivalent
- 3 years related experience
- Ability to lead and coordinate the team activities of others
- Proficient use of applicable technology
- Ability to execute and draft technical instructions and guidelines
- Ability to document daily activities and system functions
- Able to work in a team environment
- Demonstrated ability to communicate verbally and in writing throughout all levels of an organization, both internally and externally
- Ability to travel as required by business and on-call availability
CBIZ Inc. is a leading professional services advisor to middle market businesses and organizations nationwide. With unmatched industry knowledge and expertise in accounting, tax, advisory, benefits, insurance, and technology, CBIZ delivers forward-thinking insights and actionable solutions to help clients anticipate what's next and discover new ways to accelerate growth. CBIZ has more than 10,000 team members across more than 160 locations in 22 major markets coast to coast.
CBIZ strives to be our team members' employer of choice by creating an environment where team members are appreciated, recognized for their contributions, and provided with opportunities to grow, both personally and professionally, throughout their careers.
Together, CBIZ and CBIZ CPAs are ranked as one of the top providers of accounting services in the United States. CBIZ CPAs is an independent CPA firm that provides audit, review and attest services, while CBIZ provides business consulting, tax and financial services. In certain jurisdictions, CBIZ CPAs operates under its previous name, Mayer Hoffman McCann P.C.