What are the responsibilities and job description for the IT Software Support Desk Manager position at CBIZ Talent and Compensation Solutions?
CBIZ Talent Solutions is seeking an experienced IT Software Support Desk Manager to oversee daily technical software support operations and ensure a high level of service across our client’s organization. This is a hybrid position in King of Prussia, PA.
Responsibilities
- Manage the IT service desk, ticket queues, and support performance supporting end-user proprietary software on a variety of devices.
- Handle escalated technical issues and improve support processes.
- Lead and develop the IT support team.
- Monitor service metrics and maintain support documentation.
- Ensure compliance with IT security policies and standards.
- Partner with internal teams to deliver effective technical support.
- Occasional travel for meetings, training, or company events.
Qualifications
- 5 years of IT support experience.
- 3 years of leadership or supervisory experience in a technical support environment.
- Strong knowledge of Windows, Microsoft 365, ticketing systems, mobile device management, and IT service management tools.
Compensation range: $90-100K/year
CBIZ Talent & Compensation Solutions is an Equal Opportunity Employer.
CBIZ Talent & Compensation Solutions does not discriminate on the basis of race, ancestry, national origin, color, religion, sex, gender identity, age, marital status, sexual orientation, disability, veteran status, or any other protected classification under the law.
Salary : $90,000 - $100,000