What are the responsibilities and job description for the Assistant Community Manager position at CBH Homes?
CBH RENTALS RESIDENT MANAGER
- Do you enjoy being in a fast-paced environment and taking on new, exciting challenges every day?
- Want to join a company voted 1st in Best Places to Work in Idaho?
- We are seeking a CBH Rentals Assistant Community Manager to join our amazing CBH Rentals team!
SUMMARY:
This position plays a key role in the overall success of CBH Rentals. We’re seeking a Community Manager to assist with our multi-family units in various communities. You will actively participate in leasing and marketing of the community to maximize occupancy, meet and greet prospective residents and vendors in a professional and enthusiastic manner. In this role, you will work with a variety of people to build relationships and provide the highest level of customer service. We are a stellar team of high achievers who enjoy working with the public, and with each other. Every day, we are driven to help people and provide a top-notch rental experience. Our work environment is fast-paced, rewarding, challenging and fun. Potential and current residents depend on us to be excellent, professional, friendly, interested in their lives and quick to respond.
WE'RE ON THE MOVE!
Big things are happening—our brand-new headquarters is under construction in Caldwell, Idaho! This role will make the move to our new home in 2027. Come grow with us as we build what’s next.
KEY RESPONSIBILITIES:
- Provide top-notch resident support and interaction to contribute to a high-quality environment for residents.
- Provide overflow backup support as needed to the Leasing and Marketing team, touring prospective residents, answering questions.
- Maintain the highest level of customer service with all prospects, residents, vendors and co-workers.
- Day to day administrative operations of the assigned community.
- Compliance with all company and industry standards, staying up to date with all applicable laws
- Application Processing
- Resident Move in Processing
- Resident Move Out Processing
- Delinquency Management
- File Accuracy/Management
- Resident Cycle Management
- Resident Conflict Resolution
- Administrative Management (filing, cleaning, supplies)
- Curb Appeal
- Reporting and Scoreboards
- Market and competitive research and knowledge base
- Qualify potential residents by determining their needs and eligibility, and more.
- Participate in marketing aspects of the community to support marketing and sales goals.
- Management of onsite community needs and activity, as well as specific resident inquiries and concerns.
- Strong interpersonal and customer service skills.
- Highly organized, flexible, dependable and quick to respond.
- Strong attention to detail and accuracy in data entry.
- Strong critical thinking skills to evaluate and process applications.
- Strong communication and problem-solving skills.
- Able to work well with others (individually and in a team), with a high degree of self- awareness.
- A background in leasing, marketing or other facets of the rental industry.
- Salesforce experience and knowledge are a plus.
- Resident management experience, and Appfolio and Salesforce knowledge a plus.
- Leasing/Sales/Property Management knowledge and background are a plus.
- Quality Health Care Plan that includes Medical, Dental, Vision
- Competitive Wages
- Retirement Plans
- Paid Time Off
- Annual Growth Reviews
- Career Path Development
- Fun & Loving Work Environment