What are the responsibilities and job description for the SaaS Application Support Specialist @ Lebanon, IN - 24 months with Ext - Onsite position at Cbase Inc?
Onsite role
Virtual Interviews
Position: SaaS Application Support Specialist
Location: Lebanon, IN
Duration: 24 Months with EXT
Job Overview:
We are seeking a skilled HSE Application Support Specialist to provide technical and functional support for SaaS-based HSE applications within a regulated pharmaceutical environment. The ideal candidate will have strong experience in managing enterprise applications, collaborating with vendors, and ensuring compliance with system qualification standards.
Key Responsibilities:
- Provide end-to-end support for HSE SaaS applications in an enterprise environment.
- Manage user requests, incidents, and enhancements, coordinating closely with the vendor to implement changes.
- Evaluate and understand the technical impact of vendor-proposed updates or modifications.
- Configure and qualify SaaS applications in accordance with defined IT & Cyber Security Policy – this is a mandatory requirement.
- Ensure compliance with organizational and regulatory standards in all system changes and support activities.
- Collaborate with cross-functional teams including Solution Architects, Cyber Security, IT, Quality, and HSE departments to deploy a third-party solution.
- Support integration and basic configuration involving tools such as PowerApps and SharePoint.
Qualifications & Skills:
- Bachelor’s degree in Computer Science, Information Technology, Engineering, or related field.
- Proven experience supporting applications in an enterprise environment.
- Hands-on experience working with SaaS applications, preferably within the pharma or life sciences domain.
- Understanding of CSV (Computer System Validation) principles and regulatory compliance requirements is an added advantage (Good to have)
- Experience with PowerApps, SharePoint, and general IT application configuration.
- Knowledge of HSE (Health, Safety, and Environment) applications or processes is a strong advantage.
- Excellent communication, coordination, and problem-solving skills.
Preferred Experience:
- Previous experience supporting or implementing applications in the HSE domain within a pharma or GxP environment.
- Familiarity with vendor management and SaaS operations in a regulated setup.
- Experience in working with application such as : ServiceNow, Intelex, Veeva QualityOne is added advantage