What are the responsibilities and job description for the Desktop Support Specialist (Windows, Linux, MTR, ServiceNow) @ Lebanon, IN - Onsite position at Cbase Inc?
Onsite Role
Virtual Interviews
Position: Desktop Support Specialist (Windows, Linux, MTR, ServiceNow)
Location: Lebanon, IN
Duration: 24 Months with EXT
Job Summary:
We are seeking an experienced desktop support/AV support specialist with strong hands-on expertise in Windows workstations, Unix/Linux thin clients, AV collaboration systems, and ITSM tools. The ideal candidate will provide Tier II/III support for enterprise environments, manage AV and Microsoft Teams Rooms (MTR) deployments, and ensure high SLA compliance using ITIL-based processes.
Key Responsibilities:
- Provide Tier II/III desktop support for Windows 10/11, Unix/Linux thin clients, and iOS devices.
- Troubleshoot hardware and software issues for workstations, printers, scanners, tablets, and peripherals.
- Support and maintain AV and collaboration systems, including Microsoft Surface Hubs, Logitech, Poly, Crestron, and MTR setups.
- Perform AV room surveys, coordinate installations, and support hybrid meeting rooms across multiple locations.
- Manage incidents, service requests, and changes using ServiceNow, ensuring SLA adherence.
- Execute firmware updates, preventive maintenance, and lifecycle management for AV equipment.
- Develop and maintain PowerShell and Bash scripts to automate deployments and diagnostics.
- Support VMware-based virtual desktops and ensure compliance with corporate IT policies.
- Collaborate with vendors (HP, Cisco, AV partners) to resolve escalated issues.
- Create and maintain change management and audit documentation in line with ITIL standards.
Required Technical Skills:
Operating Systems: Windows 10/11, Unix/Linux (Ubuntu), iOS
AV Technologies:
- Microsoft Surface Hubs
- Microsoft Teams Rooms (MTR)
- Logitech, Poly, Crestron
ITSM & Monitoring Tools:
- ServiceNow
- Splunk
- XIO Cloud
- QSC Reflect
Virtualisation: VMware
Scripting: PowerShell, Bash
IT Processes: Incident Management, Change Management, SLA, ITIL
Certifications (Preferred):
- CompTIA A
- ITIL Foundation
Nice to Have:
- Experience supporting global offices and enterprise AV deployments.
- Vendor coordination and contract support experience.
- Exposure to regulated or compliance-driven environments.