What are the responsibilities and job description for the Retail Banking Supervisor position at CB&S Bank?
Job Description:
The Senior Branch Administrator will oversee the operational activities of the branch, ensuring seamless execution of day-to-day tasks. This includes supervising and training branch personnel, analyzing and resolving customer complaints, and maintaining accurate records and reports.
Main Responsibilities:
Qualifications:
Performance Standards:
The Senior Branch Administrator will oversee the operational activities of the branch, ensuring seamless execution of day-to-day tasks. This includes supervising and training branch personnel, analyzing and resolving customer complaints, and maintaining accurate records and reports.
Main Responsibilities:
- Supervise and train branch personnel on operational procedures and policies.
- Collaborate with the Branch Sales Manager to conduct performance reviews and process EIM items.
- Analyze and resolve customer complaints in a timely and professional manner.
- Maintain accurate records and reports, including accounts payable, cash counts, and CIP verifications.
- Implement security protocols and ensure compliance with company policies and procedures.
Qualifications:
- Bachelor's degree in accounting or finance preferred.
- Minimum 1-2 years of retail banking experience, with supervisory experience preferred.
- Strong leadership, organizational, and communication skills.
- Ability to analyze financial information and present recommendations.
Performance Standards:
- Maintain a positive work environment and interact professionally with colleagues.
- Follow all company policies and procedures.
- Ensure confidentiality of sensitive information.
