What are the responsibilities and job description for the Sales Associate position at CAZA Collective?
Our client, a prestigious family-owned luxury retailer with a longstanding reputation for excellence, is seeking a passionate and customer-focused Sales Associate to join their team at either their flagship store in Albany, NY, Clifton Park, NY or Queensbury, NY. This is an exceptional opportunity for a driven individual with fine jewelry sales experience—particularly in diamonds and bridal—to thrive in a high-touch luxury environment known for quality, craftsmanship, and client trust.
KEY RESPONSIBILITIES
Client Experience: Deliver a warm, consultative, and tailored in-store experience that reflects the brand's values and high service standards.
Jewelry Sales: Guide clients through the selection of fine jewelry pieces, particularly diamonds and bridal collections, with expertise, professionalism, and care.
Relationship Building: Develop long-term relationships with clients by maintaining a personal client book, providing thoughtful follow-ups, and anticipating future needs.
Product Knowledge: Maintain deep knowledge of fine jewelry and timepiece collections, including diamond cuts, certifications, precious metals, and designer brands.
Sales Goals: Meet or exceed individual monthly and quarterly sales targets through proactive client engagement and a commitment to excellence.
Visual Merchandising: Assist with maintaining showroom presentation standards and ensuring displays are aligned with seasonal themes and promotional strategies.
Team Collaboration: Support fellow team members by fostering a collaborative, respectful, and high-performing sales environment.
CRM Usage: Utilize the CRM platform to document client preferences, sales history, and follow-up actions. (Training provided if necessary.)
Professional Image: Present a polished, professional appearance consistent with a luxury retail setting.
QUALIFICATIONS
- Minimum of 2 years of sales experience in luxury retail and/or fine jewelry.
- Strong knowledge of diamonds and bridal jewelry preferred.
- Proven ability to build rapport and long-term relationships with clients.
- Self-motivated with a strong sense of personal accountability and professionalism.
- Experience with CRM platforms is a plus; training will be provided.
- Excellent communication and presentation skills.
- Must be polished, punctual, and a true brand ambassador.
- GIA certification or equivalent diamond training is a plus but not required.
Commission: 1-2% of individual gross sales.
BENEFITS & PERKS
- 100% employer-paid health and dental insurance for the individual.
- Employer-based profit-sharing plan.
- Two weeks of paid vacation after one year of employment.
- Relocation assistance available (reimbursement with receipts).
Full-time, 40 hours per week
Monday-Friday: 10:00 AM - 6:00 PM
Saturday: 10:00 AM - 5:00 PM
Sundays off
WHY JOIN?
Legacy & Prestige: Be part of a family-owned business with over 40 years of trusted service in the luxury jewelry space.
Meaningful Sales: Work in an environment where client relationships and high-value sales are built on trust, knowledge, and sincerity.
Career Growth: Develop your skills in a supportive environment with room to grow into higher-level sales or management roles.
Team Culture: Join a close-knit team that prioritizes professionalism, integrity, and excellence in customer experience.
This role requires U.S. work authorization. Sponsorship for employment visas is not available through CAZA Collective or our clients.
CAZA Collective proudly represents employers across the fine jewelry and luxury goods industry. We are committed to inclusive, equitable hiring and welcome applicants from all backgrounds to apply.
Salary : $25 - $30