What are the responsibilities and job description for the Office Manager position at Cavinder Plumbing, Heating and Cooling?
About Cavinder Plumbing, Heating and Cooling
Cavinder Plumbing, Heating and Cooling is a reputable, family-owned HVAC/Plumbing company serving the community for over 25 years. We are committed to providing our valued customers with exceptional heating, ventilation, air conditioning, and plumbing services. Our team is dedicated to delivering outstanding customer service and building lasting relationships with our clients.
The Role
Join our team as an Office Manager and become the operational heart of our company. In this multifaceted role, you will ensure our business runs smoothly by overseeing daily administrative operations while also serving as a lead point of contact for our valued clients.
You will balance high-level office coordination, such as streamlining workflows and managing resources with hands-on client support, ensuring every inquiry and service appointment is handled with professional care. This is the perfect role for a motivated professional who wants to move beyond a standard CSR role into a position of greater responsibility and impact. If you are a multitasking leader who enjoys both organization and people, we encourage you to apply
Key Responsibilities
Operational Leadership & Process Improvement
- Workflow Optimization: Proactively identify inefficiencies in daily operations, develop strategic solutions, and lead the implementation of corrective changes.
- Performance Tracking: Generate and analyze weekly team metrics and operational data to identify trends, potential issues, and growth opportunities.
- Cross-Department Collaboration: Partner closely with Sales and Operations teams to ensure seamless communication and business continuity.
- Team Onboarding: Oversee the administrative onboarding process for new hires to ensure a successful start.
Client Relations & Communication
- Lead Communications: Manage inbound flow via phone, email, text, and social platforms, acting as the professional voice of the brand.
- Strategic Scheduling: Coordinate and optimize the master schedule for service jobs and sales appointments.
- Escalation Management: Resolve complex service issues and customer escalations with high-level problem-solving skills and professionalism.
- Quality Assurance: Conduct proactive follow-ups to ensure service quality and maintain high customer satisfaction ratings.
Financial Administration
- Billing & Receivables: Execute customer invoicing and accurately log all incoming payments.
- Record Keeping: Maintain organized digital and physical files to ensure data integrity and easy retrieval.
Qualifications
- High school diploma or equivalent (additional education in a related field is a plus)
- Knowledge or experience in the HVAC/Plumbing industry is a plus, but not required
- 2 years in an Office Management, Administrative Lead, or Senior CSR role.
- Proficiency in multi-channel communication platforms and scheduling software (CRM experience is a plus).
- Ability to read data reports and turn them into actionable improvements.
- Exceptional verbal and written skills with a "customer-first" mindset.
- A proven track record of taking initiative without waiting for direction.
Compensation & Benefits
- Pay Range: $42,000– $54,000 per year (based on experience)
- Company-Paid Benefits: We value our team's health and well-being. Cavinder Plumbing, Heating & Cooling covers the full cost of employee insurance premiums, including:
- Health Insurance
- Dental and Vision Insurance
- Life Insurance
- Performance Bonuses: Regular opportunities for bonuses based on operational efficiency and team success.
We thank all applicants for their interest; however, only those selected for an interview will be contacted.
Pay: $42, $54,000.00 per year
Benefits:
- Dental insurance
- Health insurance
- Life insurance
- Vision insurance
Work Location: In person
Salary : $42,000 - $54,000