Lead Host /Hostess - Orion's Roof

Overview

Join our dynamic team as a Lead Host / Hostess at Orion's Roof, where you will be the welcoming face and organizational leader of our vibrant dining environment. In this energetic role, you’ll oversee guest arrivals, manage reservations, and ensure seamless table management to create memorable experiences for every guest. Your leadership will set the tone for exceptional customer service, fostering a lively and hospitable atmosphere that keeps guests coming back. This paid position offers an exciting opportunity to develop your hospitality skills while leading a passionate team in a fast-paced setting.

Essential Duties and Responsibilities

• Meet and greet guests as they arrive, offer choice of seating, then escort them to their table and present menu.
• Read, maintain, and make daily entries in the logbook to coordinate communication between shifts and management.
• Maintain proper set-up of dining room.
• Receive records and make any necessary arrangements for reservations and special functions in the restaurant.
• Comply with attendance rules and be available to work on a regular basis.
• Perform any other job-related duties as assigned.

Qualifications and Skills

• Ability to comprehend guest requests, memos, reservations, promotional materials, event orders and similar written materials.
• Ability to remember, recite and promote the variety of menu items.
• Ability to move throughout a crowded room to seat guests with or without reasonable accommodation.
• Ability to effectively deal with customer complaints and concerns in a friendly and positive manner. This involves listening to the nature of the concern, demonstrating empathy with the customer, and providing positive and proactive solutions.
• Ability to establish and maintain effective working relationships with associates, customers, and patrons.
• Effective verbal and written communication skills. Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc.
• Support food safety standards by communicating effectively with kitchen staff and servers about guest needs and special requests

Experience

• Prior experience as a host or hostess in a busy restaurant environment, ideally with food service background
• Demonstrated ability to manage restaurant reservation systems such as Aloha POS or Micros POS
• Strong customer service skills with a focus on guest relations and hospitality excellence
• Excellent communication skills, both verbal and written, including phone communication and etiquette
• Basic math proficiency for handling reservations, waitlist management, and billing procedures
• Organizational skills to coordinate seating arrangements and manage multiple tasks efficiently
• Knowledge of food safety practices and restaurant operations is preferred; hotel or hospitality experience is a plus

Join us in creating an energetic, welcoming environment where every guest feels valued! We’re committed to supporting your growth in hospitality while delivering exceptional dining experiences. All roles are paid positions dedicated to fostering a lively atmosphere filled with excellent service and memorable moments.

Pay: $18.00 - $19.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Professional development assistance
• Referral program
• Retirement plan
• Tuition reimbursement
• Vision insurance

Work Location: In person

Salary : $18 - $19