Lead Patient Access Specialist LMH

Facility: Lockport Memorial Hospital

Shift: Shift 1

Status: Full Time FTE: 1.000000

Bargaining Unit: ACE Associates

Exempt from Overtime: Exempt: No

Work Schedule: Days with Weekend and Holiday Rotation

Hours: 6a-2p, 7a-3p, 8a-4p, 10a-6p, 11a-7p. Hours vary based on scheduling needs.

Summary:

The primary responsibility of a Lead Patient Access associate is to represent Catholic Health (CH) and serve as a front line liaison to our patients and associates in a friendly, positive, effective manner. The Lead oversees the daily/evening operations in the delivery of care to inpatient and outpatient populations in the Admissions/Patient Registration/ER areas. As a member of the team, the lead associate provides insight in the planning, coordination, operation of all Patient Access Services. The Lead Patient Access associate assists the supervisor in ensuring that the associates adhere to department, Hospital and Catholic Health System policy along with assistance with schedule development. Additional expectations of this role include providing exceptional customer service, striving to anticipate and meet the needs of consumers, treating all consumers and colleagues with dignity and respect, and working collaboratively with colleagues to achieve quality and performance standards.

Catholic Health has multiple locations across its system and leads may be requested to fill vacancies in other locations as needed.

Responsibilities:

EDUCATION

• High School graduate or equivalent

EXPERIENCE

• A minimum of (1) year medical office experience required
• A minimum of two (2) years of hospital registration based in a hospital emergency room setting

KNOWLEDGE, SKILL AND ABILITY

• Exceptional Customer Service Skills with Strong Focus on Service Excellence
• Strong Team Leadership Skills
• Strong written and verbal communication skills
• Strong organizational skills
• Demonstrated problem solving skills
• Proficient in Microsoft Office
• Medical terminology background and strong insurance background required. Knowledge of physician orders, medical necessity ABN regulations
• Must demonstrate strong service-oriented behavior and serve as a role model to others
• Must be flexible and effective in a fast paced/changing healthcare environment
• Must possess general office skills, including but not limited to computer/keyboarding, fax machines and typing at least 35 wpm and demonstrated computer proficiency
• Familiarity with insurance plans, such as Medicare, Medicaid, private and commercial is required
• Familiarity with insurance eligibility tools such as HDX, HealtheNet, Omni Pro, ePaces, and any other online tools
• Able to multitask

WORKING CONDITIONS

• Must also possess the stamina for sitting, standing or walking for prolonged periods of time
• Must be able to physically maneuver registration equipment efficiently

ENVIRONMENT

• Normal heat, light space, and safe working environment; typical of most office jobs
• Occasional exposure to one or more mildly unpleasant physical conditions