Patient Access Representative

Patient Access Representative – UBMD Pediatrics

Full-Time | Onsite

Practice: UBMD Pediatrics

Pay range: $18-$20 per hour

Position Summary

The Patient Service Representative is responsible for providing excellent customer service and ensuring a smooth, welcoming experience for patients throughout the scheduling and check-in process. Responsibilities include scheduling appointments, collecting patient and insurance information, verifying coverage, preparing charts, answering phone calls, processing referrals, and managing incoming mail and faxes. The ideal candidate will be organized, detail-oriented, and able to communicate professionally while supporting daily office operations and maintaining accurate patient records.

Key Responsibilities

• Schedule appointments and ensure a smooth patient experience from booking to arrival.

• Collect patient and insurance information, complete forms, and follow protocols. Book appointments, provide paperwork, and inform patients of important details.

• Assist with pre-registration, verify insurance, and prepare charts.

• Answer phone calls, direct inquiries, and record patient interactions accurately.

• Manage incoming mail, faxes, and referral requests.

• Perform general office duties (filing, scanning, document preparation).

• Deliver exceptional customer service to create a positive patient experience.

• You will perform any other tasks assigned.

Qualifications

• High School Diploma or equivalent

• Strong familiarity with medical terminology and previous experience with EMR systems.

• Exceptional communication skills and a professional demeanor.

• Ability to multitask and operate under pressure with precision and empathy.

• Commitment to cultural sensitivity and confidentiality in handling patient information.

Benefits

• 401(k)

• Dental insurance

• Flexible spending account

• Health insurance

• Paid time off

Why You’ll Love Working Here

• Be part of a team: We are dedicated to providing exceptional care and fostering a supportive, collaborative work environment.

• Make a difference: You'll play a vital role in shaping patient experiences and supporting their health journey.

• Work-life balance: Enjoy a generous PTO plan, no weekends or holidays, Flexible hours and pre-scheduled hybrid work options.

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• Supportive Environment: Collaborative work environment with opportunities for professional growth.

About UBMD Pediatrics

UBMD Pediatrics is one of 18 practice plans within UBMD Physicians’ Group, the single largest medical group in Western New York. We provide premier health care to infants, children, adolescents and adults. In addition to primary care pediatrics, we have 18 pediatric subspecialties. Our physicians make up the academic teaching faculty within the Department of Pediatrics at the Jacobs School of Medicine and Biomedical Sciences at the University of Buffalo and at Golisano Children’s Hospital. For more information regarding UBMD Pediatrics, please visit Home | UBMD Physicians' Group.

UBMD Pediatrics is an Equal Employment Opportunity (EEO) employer.