Housing | Program Analyst

Catholic Charities is looking for the right people; people who wish to serve their community as a part of a family friendly organization doing good within the Houston-Galveston area. We attract and retain the best talent by investing in our employees. People of all faiths helping people in need.

The Program Analyst supports the programs in the Housing and Refugee Services departments to achieve and maintain compliance with all internal agency requirements, external funder requirements, and provide database technical assistance. This position will serve as the primary contact for staff on all matters related to database issues. Under the direction of the Housing Compliance Manager, this position is responsible for assisting with contract compliance, data and client file reviews, data collection, data reporting, and client records. 

PRINCIPAL DUTIES

• Thoroughly understands program requirements by studying all relevant governing materials (contracts, etc.)
• Supports staff with knowledge of agency and funder requirements. Assists the Housing Compliance Manager to monitor contracts for compliance with all requirements including achieving financial and performance goals.
• Develops and maintains an annual reporting calendar containing all required report types/dates.
• Assists funders with planning and reviewing client data. Analyzes and clears errors with information in the databases.
• Assists with training new staff who will be end users of the databases in use by the department, as well as troubleshooting end user issues or questions.
• Engage with relevant staff to ensure contract deliverables are achieved and deadlines are met.
• Assists programs to prepare for, perform, and improve results of file reviews. Audits electronic and paper client records for accuracy and completeness.
• Collaborates with Housing and Refugee Services programs to update forms, procedures, and/or program operations manuals as needed.
• Collect and maintain department-relevant information and documents in a shared location.
• Assists the department leadership to develop and implement procedures for measuring program outputs and outcomes.
• Assists in preparing timely, accurate reports required by the agency and each program’s awards or contracts, including monthly performance reports (PIR), regular funder reports, and annual United Way and CCUSA reports.
• Collect, compile, and analyze program data as requested. Review and conduct data checks for accuracy.
• Performs other duties as assigned. 

MINIMUM QUALIFICATIONS

• High School Diploma or G.E.D.
• Two (2) years of experience working with databases, reporting and analysis.
• Valid Texas Driver’s License

SKILLS REQUIREMENTS

• Excellent organizational and planning skills.
• Able to analyze large sets of data.
• Careful attention to detail and proactive problem-solving.
• Works well within a team approach.
• Ability to balance competing priorities and workflows.
• Establishes and maintains successful relationships with staff at various levels of the agency and external funder and partner organizations.
• Proficient in Microsoft 365 suite (including Outlook, Word, Excel, PowerPoint, Teams, OneDrive, and SharePoint) and client electronic databases (Such as ETO and ClientTrack)

Catholic Charities is an equal opportunity employer.  We actively foster an environment that is free of racism, discrimination, bias, and harassment where all individuals are treated with dignity, safety, and respect.  Successful applicant must comply with federal contractor vaccine mandate requirements.

The work you do will help us advocate for the vulnerable among us, a network of support services to people of all ages and from all walks of life and religious backgrounds.