Program Manager - Senior Housing

Catholic Charities of the Archdiocese of Chicago partners with mission-driven people and organizations across Cook and Lake counties to witness a message of mercy and hope to a world in need by improving lives, nourishing spirits; strengthening and empowering people, families, and communities; and committing to being present to our times through the eyes of faith.  

Program Manager -- Senior Housing

The Program Manager - Senior Housing is responsible for overseeing property operations, staff management, compliance, fiscal integrity, and resident services while ensuring regulatory standards, accurate documentation, and readiness for inspections and emergencies.

Job Responsibilities

• Primarily responsible for overseeing the operations of the assigned properties and staff ensuring all fiscal, compliance, and resident matters are handled appropriately; provides updates and/or reports about assigned property to the Asset Manager or Service Area Associate Vice President. 

• Responsible for hiring, coaching, supervising, evaluating, training and professional development of staff, and for assigning work to staff and ensuring work is completed in an efficient, prompt, professional and accurate manner. Ensures adequate staffing to meet client needs and volume.

• Implement departmental policies and procedures. 

• Oversees the move-in, move-out, interim, and recertification processes ensuring confidential resident information is accurate, organized and in compliance with funder guidelines and Catholic Charities Housing Services Policies and Procedures; and ensures assigned properties are ready to pass all reviews of management documents and/or resident files by a funder or regulatory body (i.e. IHDA MOR etc.) at all times.

• Maintains up-to-date, accurate departmental files and completes all required documentation in order to maintain compliance with agency regulations as well as applicable funder, accreditation, legal, contractual and practice standards.

• Oversees the fiscal operations of assigned properties by maintaining oversight of billing, ensuring accuracy and timeliness to ensure required deadlines are met; and monitors budgets in order to maintain fiscal integrity.

• Works in conjunction with maintenance staff to ensure assigned properties are ready to pass any physical inspection by a funder or regulatory body (i.e. HUD REAC etc.) at all times.

• When required and/or necessary handles crisis situations relating to resident or employee complaints with sensitivity and expedience consulting with supervisory chain to ensure matter is resolved in compliance with funder and agency programmatic policies and procedures.

• Attends and participates in any required or suggested (by chain of command) specialized funder and /or Agency trainings.

• Must be available to handle any building or resident emergency during business hours and outside regular business hours.

• Travel to various properties to complete job duties.

PLEASE NOTE: Essential functions include all other duties and responsibilities as assigned.

X Kneel and move from sitting, bending, kneeling or standing multiple times a day.
X Push and pull objects up to 25 pounds.
X Climb up and down up to 3 or more flights of stairs at a time.
X Lift up to 25 pounds.
    Additional Requirements:

Other Requirements Comply with program and/or Agency requirements related to (check all that apply).
X Background check, including any program specific requirements.
    Physical examination
    TB Testing
    Drug Testing
    Driver's License and reliable transportation
    Agency-specified automobile insurance
    Additional Requirements: 

Immediate Supervisor: Vice President - Housing

Directly Supervises: Assistant Site Director and Program Associate 

Indirectly Supervises: N/A

Education and Experience Requirements:

Relevant Education:

Minimum: Associate degree and/or equivalent experience in job related field
Preferred: Bachelor's Degree

Relevant Experience:

Minimum: 1-3 years of relevant experience 

Strong leadership and team management skills; Ability to coach, mentor, and develop staff

In-depth knowledge of property operations, including leasing, maintenance, and compliance

Conflict resolution and crisis management

Ability to manage multiple priorities and meet deadlines. 

Competence in Microsoft Office Suite.

Preferred: 3-5 years of relevant experience

Excellent written and verbal communication skills

Strong interpersonal skills 

Strong organizational and multitasking skills, with the ability to manage multiple projects simultaneously

Familiarity with community resources and services.

Certification/Licensure:
Minimum: Must obtain NCHM Certified Occupancy Specialist certificate within 12 months. Obtain IREM Accredited Residential Manager Certification (ARM).

Preferred: NCHM Certified Occupancy Specialist (COS) IREM - Accredited Residential Manager (ARM) or equivalent industry recognized designation.