What are the responsibilities and job description for the Case Manager - Resource Hub position at Catholic Charities of the Archdiocese of Chicago?
Catholic Charities of the Archdiocese of Chicago partners with mission-driven people and organizations across Cook and Lake counties to witness a message of mercy and hope to a world in need by improving lives and nourishing spirits; strengthening and empowering people, families, and communities; and committing to being present to our times through the eyes of faith.
Role Overview
The Case Manager - Resource Hub conducts client assessments, develops service plans, connects individuals to resources, maintains compliant documentation, advocates for client needs, and collaborates with partners to support positive outcomes.
Job Responsibilities
- Conduct comprehensive assessments to determine client needs and service eligibility. Develop, implement, and monitor individualized service plans in collaboration with clients.
- Provide direct support and guidance to clients, offering emotional support and practical resources. Facilitate access to services, including housing assistance, employment training, financial aid, and counseling.
- Maintain accurate and timely documentation of client interactions, progress, and outcomes in compliance with CCAC policies and external requirements of regulatory bodies. Advocate for clients within the community and assist in navigating social services and resources.
- Collaborate with multidisciplinary teams to coordinate services and ensure comprehensive care. Engage in outreach efforts to raise awareness of available programs and services.
- Engage in ongoing learning, training, and skill development, seeking and applying feedback to continuously improve performance and contribute to team and organizational success.
PLEASE NOTE: Essential functions include all other duties and responsibilities as assigned.
- Kneel and move from sitting, bending, kneeling, or standing multiple times a day
- Climb up and down up to 3 flights of stairs at a time
- Lift, push, and pull up to 25 lbs
Other Requirements: Comply with program and/or requirements related to:
- Background check
Education and Experience Requirements:
Minimum
- Associate's Degree (AA) in a related field of study 1-3 years relevant experience
- Proficiency in Microsoft Office suite
- Excellent written and verbal communication skills
- Strong interpersonal skills
- Ability to work effectively both independently and as part of a team
Preferred
- Bachelor's Degree in Arts/Sciences (BA/BS) in a related field of study 3-5 years relevant experience
- Experience working in a social service environment
- Crisis intervention and de-escalation skills.