Case Associate - Support Team

Catholic Charities of the Archdiocese of Chicago partners with mission-driven people and organizations across Cook and Lake counties to witness a message of mercy and hope to a world in need by improving lives, nourishing spirits; strengthening and empowering people, families, and communities; and committing to being present to our times through the eyes of faith.  

Case Associate - Support Team

The Case Aide supports program operations by managing administrative tasks, maintaining compliance with regulatory standards, coordinating participant services, handling billing and reporting, and ensuring accurate documentation and communication between stakeholders.

Job Responsibilities

• Manages a wide array of administrative tasks to ensure compliance with agency/programmatic policies and procedures, professional standards, external requirements of all relevant regulatory, licensing, or accrediting bodies while performing job expectations.  

• Acts as a liaison between participants and department director in the absence of the Care Coordinator.         

• Initiates billing system and ensures that billing to State and other funders is timely, accurate and complete.         

• Responsible for maintaining, updating, and submitting routine and ad-hoc reports, as necessary.        

• Maintains up-to-date and accurate client files and databases, as required by agency/programmatic policies and procedures, professional standards, and external requirements of all relevant regulatory, licensing, or accrediting bodies while performing job expectations.

• Contacts participants to verify needs and answer questions.

• Completes all required documentation in accordance with agency/programmatic policies and procedures, professional standards, and external requirements of all relevant regulatory, licensing, or accrediting bodies.

• Contacts vendors to ensure services are in place to meet participants plan of care.

• Maintains up to date knowledge current in the field by attending but not limited to seminars, workshops and in-service trainings and obtains fourteen professional development hours annually per requirements of Illinois Department of Aging.

PLEASE NOTE: Essential functions include all other duties and responsibilities as assigned.

X Kneel and move from sitting, bending, kneeling or standing multiple times a day 

X Push and pull objects up to 50 pounds

X Climb up and down up to 3 or more flights of stairs at a time

X Lift up to 50 pounds 

    Additional Requirements:

Other Requirements: Comply with program and/or Agency requirements related to:

X Background check, including any program specific requirements

    Physical examination

    Drug Testing

    TB Testing

X Driver's License and reliable transportation 

X Agency-specified automobile insurance 

    Additional Requirements: 

Immediate Supervisor: Manager - Care Coordination Administration

Directly Supervises: N/A

Indirectly Supervises: N/A

Education and Experience Requirements:

Relevant Education: 

Minimum: High School

Preferred: Associate degree

Relevant Experience:

Minimum:1 year of administrative and/or customer service.

Preferred: 2 years of administrative and/or customer service.

Certification/Licensure:

Minimum: N/A

Preferred: N/A