Senior Residence Counselor OMH

DEPARTMENT: Residential Service DATE: 06/26JOB TITLE: Senior Residence Counselor OMH BAND: 3 STATUS: Non-Exempt

QUALIFICATIONS

Education/Experience

• A Bachelors degree in a human service discipline plus a minimum of one (1) year experience (full time equivalent) in a direct care capacity involving counseling, advocacy treatment planning and/or specific client-oriented activities

- OR -

• An Associate’s level degree in a human service discipline plus a minimum of three (3) years’ experience (full time equivalent) in a direct care capacity involving counseling, advocacy, treatment planning and/or specific client orientated activities.

- OR -

• A high school diploma plus a minimum of five (5) years’ experience (full time equivalent) in a direct care capacity involving counseling, advocacy, treatment planning and/or specific client orientated activities.

Skills

• Demonstrated ability to establish and maintain, in a professional, therapeutic relationship with clientele and personnel within and outside the Agency, and to work intimately with direct care staff.
• Strong written and verbal communication skills sufficient to meet OMH and Medicaid documentation standards.
• Valid New York State Driver’s License with 5 points or less.
• Knowledge of incident reporting, mandated reporting, and safeguarding responsibilities.
• Ability to apply trauma-informed, person-centered, and recovery-oriented practices.
• Ability to model ethical conduct, sound judgement, and regulatory compliance.

RESPONSIBLE TO

Residence Manager

MAJOR FUNCTIONS

Administrative

· Comply with all OMH regulations, Medicaid requirements, Agency policies, and Justice Center standards

· Maintain working knowledge of:

o OMH licensing requirements

o Medicaid documentation and billing integrity

o NYS Justice Center mandated reporting laws

· Ensure timely, accurate, and complete documentation, including but not limited to:

o Individual Service Plans (ISPs) and treatment notes

o Progress notes and daily logs

o Medication Administration Records (MARs)

o Incident, Injury, Accident, and Unusual Occurrence Reports

o Medicaid required service documentation

o Client fund records, petty cash, expense tracking, mileage logs, and menus

· Monitor documentation practices of staff for quality, timeliness, and compliance

· Immediately report any known or suspected:

o Abuse or neglect

o Significant incidents

o Regulatory violations
to supervisory staff and through required Justice Center and Agency reporting mechanisms

· Uphold and enforce strict nonretaliation policies related to compliance, incident reporting, and whistleblower protections.

· Assist in policy and procedure review and revisions to ensure continued compliance with OMH, Medicaid, and Justice Center requirements.

Justice Center and Safeguarding Responsibilities

· Act as a Mandated Reporter under NYS Justice Center law

· Ensure protection of residents:

o Health and safety

o Dignity

o Privacy

o Rights and freedoms

· Ensure staff understand and follow:

o Abuse and neglect prevention standards

o Incident identification and reporting requirements

o Resident protection protocols

· Cooperate fully with investigations conducted by the Justice Center, OMH, or other oversight entities

Supervisory

· Provide direct supervision, coaching, and evaluation of assigned staff

· Monitor staff compliance with:

o Incident reporting timelines

o Documentation standards

o Resident rights protections

o Safety and emergency procedures

· Ensure all staff—including part time and per diem—receive required training (OMH, Medicaid, Justice Center, Agency)

· Recommend corrective action, retraining, or discipline when compliance deficiencies are identified

· Serve as Acting/Relief Residence Manager when the Residence Manager is not present

Client/Program Related

· Participate in an organized on‑call system to ensure 24‑hour program coverage

· Provide crisis intervention consistent with OMH‑approved practices and Agency protocols

· Participate in admissions and discharges ensuring:

o Continuity of care

o Required assessments and documentation

o Compliance with regulatory requirements

· Maintain knowledge of internal and community‑based resources to support resident needs

· Serve as liaison among residents, families, care coordinators, and external providers

Catholic Charities Agency and Community Related

• Conduct and/or attend staff meetings, group home meetings, and program coordination meetings.
• Participate in and/or conduct in-service training sessions, workshops and/or conferences within Catholic Charities and the larger community, as necessary.
• Engage in interagency collaboration and referral coordination to meet residents' needs.

This job description is not intended to be all-inclusive, and employees will perform other job-related duties as assigned by immediate supervisor or other management staff as required. Catholic Charities of Oneida Madison County reserves the right to revise and change job duties and responsibilities as the need arises. This job description does not constitute a written or implied contract of employment.

Job Type: Full-time

Pay: $21.98 - $24.72 per hour

Benefits:

• Dental insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off
• Referral program
• Retirement plan
• Vision insurance

Education:

• High school or equivalent (Preferred)

Experience:

• Direct: 5 years (Preferred)

License/Certification:

• NYS Driver's License with 5 points or less (Preferred)

Work Location: In person

Benefits:

Salary : $22 - $25