Disaster Case Manager

POSITION SUMMARY: Works directly with individuals and families affected by a natural disaster, providing comprehensive case management support by assessing their needs, connecting them to available resources, and guiding them through the recovery process, and acting as a primary point of contact to ensure they receive necessary assistance to re-establish normalcy after the disaster.

KEY RESPONSIBILITIES:

· Conducts intake interviews and assesses needs of program participants; provides advocacy support and liaison to community social services agencies; advises program participants or makes referrals as appropriate.

· Connects individuals with appropriate recovery programs, services, and community organizations based on their assessed needs, such as FEMA assistance, housing grants, food banks, and mental health support.

· Verifies eligibility for various disaster relief programs and assist with application processes.

· Works closely with other disaster response organizations, government agencies, and community partners to ensure coordinated service delivery.

· Provides on-going case coordination; develops case plans and case financial plans; as appropriate, conducts home visits to address participant well-being, as assigned.

· Completes reports for all required entities; as assigned, prepares and maintains statistical records and required documentation; maintains and keeps current all program participants’ records.

· Maintains working relationships with staff and external resources to coordinate services and provide advocacy as needed.

· Develops and facilitates collaborations with community networks and other partners.

· Participates in agency trainings, staff meetings, and events.

· As assigned, represents the assigned program and the Agency in the community; responds to inquiries.

· Participate in Level 10 meetings as part of the company’s EOS (Entrepreneurial Operating System) management process.

OTHER RESPONSIBILITIES:

· Participates in staff meetings, staff training and development activities.

· Performs other duties as required.

POSITION REQUIREMENTS:

Education

· Bachelor’s Degree from an accredited college or university preferred; additional experience beyond the required may be accepted in lieu of a college degree.

Experience/Skills

· Must have intermediate computer and technology skills.

· Skill required to: participate in program planning and organization; work and communicate effectively with staff, volunteers, clientele, and the public; promote Agency programs and provide public relations; participate in peer review; and prepare correspondence, records and reports.

· Position requires fluency in the English language (reading, writing and speaking). Proficiency in Spanish may be required.

WORKING ENVIRONMENT: 

· Onsite, professional office setting

· Some travel and some work beyond the scheduled workweek.