Disaster Recovery Case Manager

Disaster Recovery Case Manager

Western North Carolina Conference of the United Methodist Church (WNCCUMC)

Address: 13924 Professional Center Dr #200, Huntersville, NC 28078

Phone:  704-714-2323

Please submit applications here: https://wnc-reg.brtapp.com/DRRAdmin7171

Position Status: Full-time, Salaried, Temporary Grant Funded Employee
Employer: Western NC Conference of the United Methodist Church (WNCCUMC)

Reports To: Regional Team Lead

Location: Spruce Pine, North Carolina

Field work in Mitchell, Avery, and Yancey Counties

Position Summary: The Disaster Case Manager (DCM) works with a disaster-affected survivor to plan, find resources for, and achieve realistic goals for recovery following a disaster. The DCM serves as a primary point of contact, assisting the survivor in coordinating necessary services and resources to address the survivor’s complex disaster recovery needs including but not limited to re-establishing safe, sanitary, and secure housing. The disaster case manager relies on the survivor to play an active or lead role in their own recovery.

Salary Range: $50,000-$53,000

Key Competencies: organizational skills, emotional intelligence, communication skills

Essential Job Requirements:

• An appreciation of the nature and mission of the Church is essential
• Maintain ethical conduct in accordance with organizational policy
• Operate in a manner consistent with WNCCUMC’s mission, values, and policies
• Available to work a flexible schedule, including occasional evenings and weekends 
• Possess High School Diploma or equivalent
• Able to maintain high standards for protecting survivor information, and sharing confidential information only as agreed upon by the survivor and as evidenced by a signed release form
• Able to work calmly and effectively to resolve conflicts in sensitive situations
• Able to work collaboratively with others
• Able to maintain appropriate client/survivor boundaries
• Able to utilize word processing, database, and spreadsheet software and demonstrate ability to learn new and/or customized software
• Possess excellent communication, organizational, and critical thinking skills, e.g.:
• Interviewing and listening skills
• Documentation and Data Management skills
• Cultural competence relevant to the population served. Sensitivity to the needs of individuals and families in crisis
• Possess genuine care and respect for individuals, families, and communities served
• Active membership in a United Methodist Church is preferred, but not required.
• Applicant should possess no outside business interest that may conflict with the client/survivor or the organization’s goals and objectives
• Upon hiring: 
• Safety screening as evidenced by a background check
• Completion of the UMCOR disaster case management training

Essential Job Functions:

• Perform client outreach by utilizing doorknockers, Disaster Recovery Centers, Multi-Agency Resource Centers, etc. to identify survivors in need of services and referrals
• Screen applicants promptly and responsively to identify urgency of need and direct individuals to appropriate services, providing accurate and timely information and referral
• Conduct comprehensive, individualized, strengths-based, and culturally responsive assessments of each survivor’s disaster recovery needs and share available resources
• Engage each survivor through ongoing, in-person meetings to cooperatively participate in the development, implementation, and review of an individualized disaster recovery plan
• Empower the disaster survivor to effectively access the resources available in accordance with the sequence of delivery for disaster recovery 
• Provide, refer, or otherwise arrange for survivors to receive needed services and resources identified in the recovery plan through the following actions:
• Assist in the restoration of pre-disaster social service benefits for qualified individuals
• Verify unmet needs by obtaining records and/or contacting vendors
• Network with other organizations to guide survivor through sequence of delivery without duplication of benefits or services
• Advocate with and for survivors by activities including but not limited to:
• Preparing financial case presentations on behalf of survivor
• Providing support and advocacy with governmental and non-governmental agencies and organizations when necessary
• Monitor survivor progress toward recovery goals
• Document using standardized forms and enter into the database in a timely fashion
• Work closely with Directory of Recovery, Volunteer Coordinator, and Construction Coordinator to plan for projects volunteer teams or contract vendors
• Provide feedback to the volunteer and construction coordinator on the client story and specific functional needs essential for the scope of work
• Provide continuity of survivor services through case transfer or case closure

Working Conditions:

• Must have a valid driver’s license and reliable vehicle to be able to drive long distances
• Hybrid Office: Roughly 20% Home Office, 50% Church Office, 30% Field Work 
• Constant interaction with internal and external partners for the purpose of collecting and distributing information.
• Adaptability to environmental factors, including noises, odors, variable climate, etc.
• Spends over 60% of time sitting; remainder of time includes walking and standing
• Occasional lifting (5 - 45 lbs.) and climbing stairs
• Must work cooperatively and collaboratively with colleagues, survivors and other agencies involved in the recovery.

Benefits:

• Health Insurance Coverage: Access to a comprehensive health benefits package that includes medical, dental, and vision options, with plans requiring a partial employee contribution toward premiums.
• Retirement: Full benefits eligibility begins on the first day of full-time employment, with optional 403(b) contributions starting the first month after hire; employer 9% pension contributions begin after 12 months of service.

Pay: $50,000.00 - $53,000.00 per year

Benefits:

• 403(b)
• Health insurance
• Paid time off

Work Location: Hybrid remote in Spruce Pine, NC 28777

Salary : $50,000 - $53,000