Director IT & Systems

JOB SUMMARY

DITS is a critical leadership role within the Catholic Charities Dallas (CCD) IT organization, established as part of the agency''s IT Transformation and Modernization Strategy. This position is the single point of accountability for the lifecycle, performance, and strategic evolution of all line-of-business applications that power CCD''s mission-driven programs — including social services, refugee assistance, healthcare, housing, workforce development, and donor engagement. DITS is part of CCD’s Senior Leadership team and plays an important role in guiding and shaping CCD’s future technology strategy and solutions across the agency. 

This role bridges technology and operations, serving as the primary IT liaison to program directors and business unit leaders. DITS is expected to drive application modernization, ensure HIPAA alignment for PHI-handling systems, own vendor relationships for all application platforms and business equipment & controls, and lead CCD toward an integrated, data-informed operating model.

ESSENTIAL DUTIES & RESPONSIBILITIES:

Application Lifecycle Management

•    Maintain a complete, current inventory of all enterprise applications, including licensing, contracts, and renewal dates

•    Define and enforce application lifecycle policies covering onboarding, change control, patching, and decommissioning

•    Lead application rationalization efforts to consolidate redundant systems and reduce technical debt

•    Establish and manage application performance SLAs and uptime commitments in coordination with the MSP

Business Partnership & Requirements Management

•    Serve as the primary IT relationship manager for all program directors, department heads, and operational leaders

•    Translate business needs into functional technology requirements, own business requirements documentation for all application projects

•    Facilitate regular application reviews with business stakeholders to surface pain points, improvement opportunities, and emerging needs

•    Champion user adoption through training coordination, change management support, and end-user engagement

Vendor & Contract Management

•    In collaboration with database admin, coordinate vendor relationships for enterprise application platforms, including contract negotiation, SLA management, and escalation

•    Manage BAAs and data processing agreements for all PHI-handling and sensitive data applications

•    Conduct periodic vendor performance reviews and maintain a vendor risk register for the application portfolio

•    Lead RFP/RFI processes for application replacements or new platform evaluations

Security, Compliance & HIPAA Alignment

•    Ensure all enterprise applications comply with HIPAA Security Rule requirements and CCD''s cybersecurity policies

•    Implement access controls, audit logging, and data protection standards across the application portfolio

•    Support CIS Critical Security Controls compliance as it applies to application-layer risks

•    Participate in internal and external audits related to application data handling and access management

Application Modernization & Strategic Projects

•    Lead and manage application modernization projects in alignment with the CCD IT strategic roadmap

•    Drive integrations between systems to reduce manual data entry, improve data quality, and enable cross-program reporting

•    Evaluate and pilot emerging technologies (AI-assisted case management, workflow automation, cloud migration) in close coordination with the CIO

•    Contribute to CCD''s data and analytics strategy by ensuring applications produce clean, structured, and reportable data

Governance & Reporting

•    Maintain an application portfolio dashboard with health indicators, risk flags, and project status for CIO and executive visibility

•    Participate in the IT steering and prioritization process, representing application portfolio needs and roadmap commitments

•    Document and maintain standard operating procedures for all major application platforms

•    Provide regular reporting on application availability, support ticket trends, user satisfaction, and project milestones

Operations & Infrastructure

·        Will lead disaster recovery and business continuity efforts for the agency

·        Will manage all server and network operations

·        Will manage all vendor relations, software, and implementation of business equipment:

o   Phones

o   Copiers

o   Wi-Fi

o   Access Controls

o   Cameras

OTHER DUTIES:

·        Respond quickly and effectively to policy and procedure violations using the organization’s disciplinary procedures.

·        Provide staff with regular feedback regarding abuse risk prevention and a healthy reporting culture.

·        Ensure required abuse prevention practices are followed and a healthy reporting culture is maintained.

·        Adhere to policies related to boundaries with and protection of clients.

·        Complete required abuse prevention training (Safe Environment) and others, as required by program.

·        Report suspicious and inappropriate behaviors.

·        Follow mandated abuse reporting requirements.

·        Adheres to job specific abuse risk management responsibilities.

• Adhere to procedures related to managing high risk activities and supervising clients, as applicable.

EDUCATION & TRAINING:

•    Bachelor’s degree in information technology, Computer Science, Business Information Systems, or a related field; or equivalent professional experience

•    5 years of relevant IT leadership experience. 

•    Demonstrated experience managing line-of-business applications in a nonprofit, healthcare, social services, or similarly mission-driven environment

•    Proven ability to manage vendor relationships, negotiate contracts, and hold third-party providers accountable to SLAs

•    Working knowledge of HIPAA Security Rule requirements as applied to technology systems