Food Pantry & Client Support Assistant

We are currently looking for an Assistant Area Office Administrator. This position is responsible for the food pantry, providing case management, and advocacy while working with families and individuals in need who seek out assistance and services through the Emergency Stabilization and Homeless Prevention (ES HP) of Catholic Charities Worcester; completing intake and assessment and make appropriate referrals and/or provide services to families and individuals that are at risk in the community; and assuming the responsibilities and duties of the Area Administrator in his/her absence. This position requires physically organizing the food pantry, clothing donations, etc.

Requirements:

Requirements include a Bachelor’s Degree in social work, human services or a related field with supervisory experience in case management, working with families and individuals in need; OR a high school diploma, or its educational equivalent, with at least three years of supervisory experience in the previously stated fields, and a solid understanding of case management and/or Social Work protocols and practices. Also required is a valid Massachusetts driver’s license and a reliable mode of transportation.

Skills/Abilities:

• Ability to understand and assess the needs of families and individuals in crisis and relate in a compassionate, caring, professional and dignified manner.
• Ability to work with individuals and families who have different lifestyles, experiences, values, cultural norms and opinions.
• Maintain personal boundaries, respects the boundaries of others and set limits where appropriate. Able to respect the client’s right to confidentiality, communicate information to colleagues only on a “need to know” basis, and able to use supervision to determine when information needs to be communicated to other staff.
• Demonstrated ability to communicate with other professionals from other agencies and able to represent Catholic Charities and its clients in a professional manner.
• Ability to read, write, and speak English fluently. Ability to read, write, speak Spanish or other language is a plus. Ability to follow written and oral instructions.
• Demonstrated ability to make prudent judgements and to work independently and collaboratively.
• Ability to be flexible, sensitive, supportive to the needs of others, reliable, and able to cope with emergencies.
• Proficient in Microsoft Office. 
• Excellent organizational skills and time management skills.

Physical/Mental Requirements:

•  Normal range of vision and hearing, with or without correction. 
•  Must be able to lift a maximum of 50 pounds with or without assistance. 
•  Manual dexterity and motor skills to grasp and lift objects.
•  Alert and able to work independently. 
•  Walking and climbing are required for entry and mobility through the offices of Catholic Charities, which may have several levels of stairs.
•  Ability to deal effectively with emotionally demanding and stressful situations.  Able to observe, process a lot of information, and be able to carry out and understand directions and instructions.
•  Ability to perform the essential functions of the job.
•  Must achieve a satisfactory rating during annual evaluation process.

Why Join Us?

Catholic Charities Worcester County offers a mission-driven workplace where you make a meaningful impact in the community. We value our employees and are proud to offer a comprehensive benefits package to support their well-being and work-life balance.

Benefits for Full-Time and Part-Time Employees (30 hours/week) include:

• Health, dental, and vision insurance
• 403(b) retirement plan
• Basic Life and AD&D insurance
• Flexible Spending Accounts (FSA) and Health Savings Accounts (HSA)
• Employee Assistance Program (EAP)
• Financial Assistance Program
• Paid vacation time (full-time employees earn up to 3 weeks in their first year)
• Paid holidays (17 company holidays in 2025 for full-time employees and for part-time employees scheduled to work on the date of the holiday)

At Catholic Charities Worcester County, you will be part of a team dedicated to helping individuals and families thrive. Join us and be a part of meaningful change.

Catholic Charities Worcester County is an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.