Area Office Supervisor

The Area Office Supervisor oversees daily operations and service delivery for a designated Area Office, ensuring that all programs align with the agency’s mission, values, and community needs. This position directly supervises staff and volunteers, coordinates community-based services, and provides professional, client-centered case management and advocacy. As our services continue to grow, we are seeking an additional Area Office Supervisor to help expand our capacity and ensure continued, high-quality support for our communities.

Key Responsibilities

• Oversee daily operations to ensure effective, professional, and mission-aligned service delivery.
• Supervise staff and volunteers; provide training, guidance, and support.
• Manage office procedures, workflows, and budgets; assist with developing the annual program budget and monitoring expenditures.
• Assist with the preparation of funding applications (e.g., United Way, FEMA); coordinate site visits, reports, and presentations for funders.
• Provide case management and advocacy, including resource referrals and financial literacy support.
• Oversee the food pantry, diaper, and clothing programs, ensuring equitable client access.
• Travel locally for delivery of donations.
• Support agency drives, community events, and initiatives addressing basic needs.
• Build partnerships through outreach and collaboration with local organizations, parishes, and municipal partners.
• Ensure compliance with agency policies, procedures, and applicable grant requirements.
• Maintain accurate documentation and data entry for program tracking and grant reporting.
• Follow all safety protocols and contribute to a culture of safety through awareness, reporting, and safe work practices.
• Perform other related duties as assigned.

Qualifications

• Minimum of one (1) year of case management experience required.
• Experience working directly with individuals and families in need required.
• Proven ability to manage human service programs, including staff supervision and budget oversight preferred.
• Bachelor’s degree in social services, human services, or a related field, and at least five (5) years of supervisory or administrative experience preferred; equivalent experience may substitute for education.
• Valid driver’s license required.

 Skills and Abilities

• Strong problem-solving, leadership, and sound judgment skills.
• Excellent written, verbal, and public communication abilities.
• Fluency in English required; proficiency in Spanish preferred.
• Skilled in report writing, data management, and Microsoft Office applications.
• Ability to work both independently and collaboratively in fast-paced environments.
• Knowledge of, or willingness to learn about, community resources and social service systems.

 Physical Requirements

• This is an active position that requires regular movement throughout program areas, occasional lifting of up to 25 pounds, and the ability to travel locally for meetings, events, and deliveries.

Why Join Us?

Catholic Charities Worcester County offers a supportive and mission-driven workplace where your work makes a meaningful impact in the community. We value our employees and are proud to offer a comprehensive benefits package to support their well-being and work-life balance.

Benefits for Full-Time and Part-Time Employees (30 hours/week) include:

• Health, dental, and vision insurance
• 403(b) retirement plan
• Basic Life and AD&D insurance
• Flexible Spending Accounts (FSA) and Health Savings Accounts (HSA)
• Employee Assistance Program (EAP)
• Financial Assistance Program
• Paid vacation time (full-time employees earn up to 3 weeks in their first year)
• Paid holidays (17 company holidays in 2025 for full-time employees and for part-time employees scheduled to work on the date of the holiday)

At Catholic Charities, you will be part of a collaborative team dedicated to helping individuals and families thrive. 

Catholic Charities Worcester County is an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.