What are the responsibilities and job description for the Customer Service Liaison position at Catch Vibe Voice?
Company Description
Catch Vibe Voice is a forward-thinking brand engagement company based in Los Angeles, CA. We specialize in shaping powerful brand experiences that connect audiences with the essence of each product and service we represent. Our team is driven by creativity, professionalism, and a commitment to delivering high-impact promotional solutions that elevate brand visibility and customer engagement.
We are growing rapidly and seeking motivated individuals who can represent our clients with confidence, authenticity, and excellence.
Job Description
We are seeking a highly organized and customer-focused Customer Service Liaison to serve as a key connection between our clients and their customers. In this role, you will support daily customer interactions, coordinate solutions, and uphold the high standard of service that defines Catch Vibe Voice. This position requires strong communication skills, attention to detail, and the ability to manage inquiries with professionalism and care.
Responsibilities
Benefits
Catch Vibe Voice is a forward-thinking brand engagement company based in Los Angeles, CA. We specialize in shaping powerful brand experiences that connect audiences with the essence of each product and service we represent. Our team is driven by creativity, professionalism, and a commitment to delivering high-impact promotional solutions that elevate brand visibility and customer engagement.
We are growing rapidly and seeking motivated individuals who can represent our clients with confidence, authenticity, and excellence.
Job Description
We are seeking a highly organized and customer-focused Customer Service Liaison to serve as a key connection between our clients and their customers. In this role, you will support daily customer interactions, coordinate solutions, and uphold the high standard of service that defines Catch Vibe Voice. This position requires strong communication skills, attention to detail, and the ability to manage inquiries with professionalism and care.
Responsibilities
- Serve as the primary point of contact for customer inquiries and requests
- Provide accurate information and timely resolutions to customer concerns
- Coordinate communication between clients, customers, and internal teams
- Maintain detailed records of customer interactions and follow-up actions
- Support customer satisfaction initiatives to enhance the overall experience
- Ensure all communications reflect the company's standards and values
- Assist in identifying areas for improvement and contribute to process enhancements
- Strong verbal and written communication skills
- Excellent organizational and multitasking abilities
- Customer-oriented mindset with a proactive approach to problem-solving
- Ability to maintain professionalism in all interactions
- Basic proficiency in computer systems and documentation tools
- Ability to work independently and collaboratively in a fast-paced environment
Benefits
- Competitive salary: $48,000 – $53,000 per year
- Professional growth and development opportunities
- Supportive and collaborative work environment
- Opportunities to expand communication and customer service skills
- Full-time position with consistent scheduling
- Exposure to a variety of industries and client needs
Salary : $48,000 - $53,000
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