End User Support Specialist

Our client is a leading quantitative trading firm founded in 1998. They have built their business on a high-performance platform and independent trading teams. With a 27 year track record of innovation and a reputation for discovering unique market opportunities.

We are looking for an experienced End-User Support Specialist to join our client’s team in the Charleston, SC area. The support specialist will provide on-site Information Technology (IT) for their 25-person office, and will need to be in the office daily.

You Want:

• To work for a rapidly growing industry leader in the FinTech space, where you can make an impact daily.
• Work for a company that truly cares about its employees, provides an opportunity for significant professional growth, and offers career stability.
• To be the go-to person for all things technology-related locally and have the ability to perform a wide range of support tasks daily.

You Will:

• Hands-on, in-office support for end-user technology to ~25 staff
• Triage, desk-side fixes, peripheral swaps, room readiness, vendor coordination, ticket hygiene, and prompt escalation for trading-critical issues
• Linux/Windows/MacOS endpoints, profiles, local apps, standard images
• Peripherals: monitors, docking stations, keyboards/mice, headsets, webcams, KVMs
• Trading desk ergonomics and cable management at the seat
• Market-data terminals/peripherals, hardware/setup only; software/data feed issues escalated per runbook
• Conferencing/AV meeting room readiness and daily room checks
• Telephone/softphones and headset configuration & swaps
• Secure printing/MFDs (user setup, jams, toner), badge association
• Joiners/Movers/Leavers hands-on tasks: device issue/return, desk moves
• Local “smart-hands” under remote guidance (racking thin clients, reseating cables, vendor escorts)
• Asset, spares, and consumables stock management; RMA handling/shipping/receiving for end-user gear
• Basic patching/reboots per schedule; enforcing endpoint encryption and MDM enrollment using standard tools
• Providing remote support to users in other offices as appropriate

You Have:

• Three (3) or more years of IT support experience.
• Experience supporting Windows, macOS, and Linux workstations and laptops.
• Familiarity with user administration (setting up user accounts, changing passwords, etc.) in Active Directory.
• Proficiency with workstation, laptop, and related peripherals troubleshooting.
• Professional experience with MDM (Mobile Device Management) and IT Asset Management.
• Basic understanding and application of Password management, MFA, Encryption, Phishing, Endpoint Security, Proxy, Firewall
• Knowledge of trouble ticketing software and a closed-loop process for problem resolution.
• Strong interpersonal skills and a focus on providing exceptional customer service.
• Knowledge of management tools like JIRA and Confluence (preferred)
• The ability to work in an on-site environment daily, during the core business hours of 8:00-5:00.

Catch Talent is an Inc. 5000 recruiting agency that delivers end-to-end talent acquisition solutions to growing technology, digital media, and professional services companies. Headquartered in Charleston, SC, Catch brings over a century of technical recruiting expertise to local and national clients and offers a full range of flexible solutions, including direct placement hiring, recruitment process outsourcing, contract, and contract-to-hire models. Catch specializes in the full talent attraction lifecycle by sourcing and recruiting qualified candidates who are interview-ready, culturally aligned, and ready to make an immediate impact.

Catch Talent provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.