Customer Service Representative

Are you a passionate Customer Service Representative who is interested in working for a well-established, progressive company, who is one of the largest players in their industry, has a fantastic commercial corporate culture, great benefits, and a ton of upward mobility? Then look no further!

Our client was founded in the early 1900s with an initial investment of only $70. That small beginning sparked the foundation of one of the largest players in their industry, serving over 155,000 members and over $2 billion in revenue.

We are hiring a Customer Service Representative who is a highly motivated self-starter, who would be willing to join our client via a six-month contract-to-hire engagement. In this role, you will be part of a small team of four analysts who provide customer service, research, and resolve issues related to credit card fraud.

You Will:

• Support and adhere to quality practices to ensure that all actions result in a positive member experience.
• Responsible for providing superior service during every interaction with both internal employees and external members.
• Answer telephone calls related to card inquiries and issues for both internal employees and external members.
• Research, resolve, and respond quickly to card inquiries and issues, escalating to the appropriate team member or management when necessary.
• Handle debit card disputes related to fraud and non-fraud situations.
• Prepare and mail member notifications.
• Follow the client’s record retention practices and ensure compliance.
• Order and maintain department supplies.
• Retrieve and distribute interoffice mail.
• Ensure all desk procedures/documentation pertaining to duties are accurate/current.
• Perform various administrative tasks as requested by management.
• Promote and adhere to rules, regulations, policies, procedures, and guidelines pertaining to duties and responsibilities of respective area(s).
• Actively participating in internal and external audits as needed.
• Actively participate in training activities, coaching sessions, and meetings.

You Have:

• A minimum of two years of similar or related experience in a service work environment.
• The ability to provide superior member/customer service.
• Possess proficient verbal and written communication skills.
• The ability to perform duties with accuracy and speed in a high-volume, fast-paced work
• environment.
• The capability to perform work independently with minimal supervision.
• Demonstrated interpersonal skills and the ability to work cooperatively with others.
• Possess the ability to maintain confidential information and handle sensitive issues with tact and
• diplomacy.
• Strong problem-solving skills.
• Possess proficiency in Microsoft Office applications.
• Proficient mathematical skills.
• Comfortable working in a hybrid work environment and being in the office three times/week.
• The ability to complete a credit check and post-offer/pre-employment background check & drug test.
• Eligibility to work in the U.S. for any employer, as sponsorship is not available for this role.

Catch Talent is a high-touch recruiting agency that delivers end-to-end talent acquisition solutions to growing technology, digital media, and professional services companies. Headquartered in Charleston, SC, Catch brings decades of technical recruiting expertise to both local and national clients and offers a full range of flexible solutions including direct placement hiring, recruitment process outsourcing, contract, and contract-to-hire models. Catch specializes in the full talent attraction lifecycle by sourcing and recruiting qualified candidates who are interview-ready, culturally-aligned, and ready to make an immediate impact - learn how at catchtalent.com.

Catch Talent provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.