Table Games Assistant Shift Manager

Job Summary:

A Table Games Assistant Shift Manager reports to the Table Games Shift Manager and assists in overseeing the day-to-day shift operations within the table games department. Will resolve issues and respond to guest concerns as they arise. Exercise good judgment in managing the operations of all games, within the limits of the established policies and procedures. Operates in accordance with applicable Catawba Nation Gaming Commission regulations and North Carolina State regulations, as applicable, company policies, internal controls, and standard operating procedures. Will serve as the department’s Shift Manager in the absence of the Shift Manager.

Responsibilities:

• Serves as the Shift Manager when needed
• Compliance with Catawba Nation Gaming Commission regulations, casino policies, internal controls, standard operating procedures and conducts all games in accordance with regulations, policies, and controls.
• Responsible for practicing, supporting, and always promoting our standards.
• Responsible for maintaining rules, policies and procedures related to all gaming and casino credit activity and ensuring that the shift is consistent in adhering to the same rules, policies, and procedures as set by the Director of Table Games.
• Responsible for distribution, collection, inspection of, and inventory of cards, dice, and other table games equipment.
• Responsible for all table games operations on their assigned shift and relaying any pertinent information to the other shifts.
• Analyze, on a daily/weekly/monthly basis, all gaming statistics.
• Review all complementary items to ascertain justification as to their effectiveness in contributing to the overall profitability.
• Ability to complete all duties and responsibilities of a Table Games Pit Manager, Table Games Floor Supervisor, Table Games Dealer, as applicable.
• Work in cooperation with the Surveillance and Compliance to ensure asset protection and continued profitability.
• Maintain System of Internal Controls and audit procedures of gaming chips, equipment, cards, and operational reports.
• Assist with shift schedules
• Perform computer and administrative duties as needed
• Conduct investigations into the resolution of variances to ensure compliance, protection of company assets, and game integrity; assess the integrity of all games and take corrective action when required.
• Assist in generating and reviewing Table Games activity and other special reports.
• Build a friendly environment among Table Games staff by setting a consistent example of “hands on”, and “lead by example” hospitality toward guests and staff following company Service Standards.
• Provide input and resolution concerning operational deficiencies and areas in need of attention to maintain the highest levels of operation with staffing, limits, and game pace audits.
• Assist the Table Games Shift Manager in building an effective team of qualified and productive management, supervisory personnel, and dealers to achieve positive departmental results.
• Participate in the continual development of the Table Games department.
• Monitor staffing levels to ensure that games and tables are adequately staffed for each shift, arranging for staff rotations and breaks, and locating substitute employees as necessary.
• Resolve customer complaints.
• Knowledge of gaming and alcohol beverage control regulations and company internal policies and procedures.
• Explain and interpret house rules, such as game rules and betting limits.
• Assist in the interviewing and hiring of internal and external candidates for employment.
• Assist with the removal of suspected cheaters, skilled players such as card counters, and other players who may have systems that shift the odds of winning to their favor.
• Assists in company functions.
• Preform other duties as assigned

Qualifications:

• Must be at least 21 (twenty-one) years of age.
• Associate degree preferred or equivalent in experience of a minimum of 10 years Table Games experience, with a minimum of five (5) years of upper-level casino management (Pit Manager or above). Table Games start ups and/or dealer school training experience are preferred.
• Must have certification and/or experience in the following games: Craps, Blackjack, Baccarat, Roulette, Carnival Games, and others, as applicable.
• Must be able to obtain and maintain a valid Catawba Gaming License.

Knowledge, Skills & Abilities:

• Public relations and customer service skills.
• Oral and written communication skills.
• Maintaining interpersonal working relationships among all personnel.
• Willingness to assume overall responsibility relative to the performance of the staff, product, and equipment.
• Timeliness and accuracy in performing assigned duties and responsibilities.
• Ability to analyze and interpret departmental needs and results.
• Ability to manage and resolve complex issues. Can be a high stress environment.
• Ability to perform assigned duties under frequent time pressures.
• A broad variety of tasks and deadlines requires an irregular work schedule in an interruptive environment.
• Ability to maintain strict confidentiality relative to financial data, casino/slot policies and promotions.
• Ability to follow verbal and written instructions.
• Ability to communicate both verbally and in writing.
• Ability to work an alternate schedule as needed.
• Ability to work in a loud fast-paced environment (may occasionally be exposed to secondhand cigarette smoke).

Physical Requirements:

• While performing the duties of this position, the employee is regularly required to reach with hands and arms; bend to open/use lower drawers or cabinetry; to talk, hear, and see (including peripheral). Continuously walking and/or standing and working indoors. Continuous attention to detail. Ability to operate computer equipment for extended periods of time. The employee is occasionally required to bend, kneel, sit, stand, walk. Must be able to perform repetitive hand and wrist motions. The employee must occasionally lift and/or move up to 25 pounds. Nothing in this job description restricts the management’s right to assign or reassign duties and responsibilities on this job at any time.