Food and Beverage Supervisor (63441)

If you are an Enrolled Catawba Citizen and need help with resume writing and interview prep this is available. Please contact: maddison.montgomery@catawba.com

Job Summary:

The F&B Supervisor is to ensure proper training and supervision of all F&B team members at the direction of F&B Manager and Assistant Manager, to deliver prompt, courteous service in a manner that complies with Two Kings Casino Food and Beverage standards and company policies and procedures in all areas of operations related to guest service experience for all Outlets  (includes full Casino Service Bars, Lobby Bar, Snack Bar, Restaurant, and EDR).  

Responsibilities:

• Supervision of all outlets during operation  
• Assist in overall supervision of the department as outlined in Supervisor’s job description.  
• Assist with Attendance, check Team Member’s punctuality and document call off and tardiness.  
• Assist with deliveries, placing truck orders, checking in trucks.   
• Assist in completing inventory process and ordering necessary items, spot check pars levels.  
• Assist with inventory and ordering daily supplies.   
• Supervise food prep work while maintaining food quality, presentation, and sanitation standards.   
• To monitor and critique the quality and consistency of the food product.  
• Examine food preparation and beverage presentation to ensure quality standards are met.  
• Monitor food and liquor par levels / requisitions.  
• Ensure that pre-shift meeting is conducted with F&B Team Members daily for all shifts  
• Train and ensure that F&B Team Members follow designated service scenarios  
• Train, coach, and counsel and effectively communicate with all F&B Outlets Team Members   
• Assist in Outlets, as necessary.  
• Bring innovation and creative ideas and be able to plan ahead.  
• Maintain cleanliness and health code standards.  
• Handle guest comments and complaints and ensure guest satisfaction.  
• Completed required POS audits and assist F&B Team Members with bank or transactions needs.  
• Stay and rove casino the floor and outlets, communicate with guests and receive feedback.  
• Monitor Team Members performance and assist as needed.   
• Maintain condition of Bars, EDR, Venues, etc.   
• Monitor food waste.  
• Administrative responsibilities such as payroll, scheduling, ordering, daily recaps, etc.  
• Monitor labor and payroll costs, granting early outs  
• Check bar controls shot glass use, red lining, bottles totally empty.  
• Must be familiar with and adhere to all liquor liability laws  
• Dram Shop Act - Prohibiting the sale/service of alcohol to intoxicated guests. Monitor and control productivity of all Outlets (includes Restaurant, Room Service, Bar, Mini Bar). Proper scheduling according to business demands, etc.  
• Assist manager and Assistant Manager in: scheduling, completing weekly payroll, participate in interviewing new employees, cost control, prepare maintenance requests and follow-up.  
• Perform other duties as assigned

Qualifications:

• Minimum of at least 1 year of supervisory experience in a hotel, restaurant, or casino.
• High school diploma or equivalent required.  
• Must be able to work in fast-paced environment and multitask.  
• Proven effective leader and ability to delegate.  
• Able to train, develop and lead a team to success.  
• Computer literate and detail orientated a must, basic mathematical skills and be able to create and understand financial reports.  
• Must possess excellent written and verbal communication skills as well as organizational skills  
• Flexible schedule to include weekends, holidays, available to work all shifts (day, swing, & night shift)  
• Must be able to obtain and maintain a valid Catawba Gaming License.
• Must be at least twenty-one (21) years of age.  

Knowledge, Skills & Abilities: 

• Attentive and detailed oriented.  
• Basic math skills: ability to understand, calculate and follow recipe measurements and proportions.  
• Ability to effectively communicate with others in a leadership capacity.  
• Ability to follow verbal and written instructions.  
• Ability to communicate both verbally and in writing.
• Ability to work an alternate schedule as needed.
• Ability to work in a loud fast-paced environment (may occasionally be exposed to secondhand cigarette smoke).

Physical Requirements  

While performing the duties of this position, the employee is regularly required to reach with hands and arms; bend to open/use lower drawers or cabinetry; to talk, hear, and see. Prolonged periods of sitting at a desk and working on a computer. The employee is occasionally required to stand; walk; climb or balance; stoop, kneel, crouch, or crawl. Manual dexterity sufficient to chop, mix, blend, whip etc. a variety of foods and liquids. Ability to lift and carry large pans from ovens or freezers, weighing up to 50 lbs. Pushing and pulling occasionally, to move equipment, mops, and brooms. Standing and walking for entire length of shift. Frequently required to reach up to 6-7 feet, twist at waist, bending and squatting. The employee must occasionally lift and/or move up to 50 pounds.

Nothing in this job description restricts the management’s right to assign or reassign duties and responsibilities on this job at any time.

Revised 10.05.22 Catawba Indian Nation exercises INDIAN PREFERENCE Native American Indian preference shall apply to this position pursuant to the Indian Self-determination and Education Assistance Act (24 U.S.C. 450, et seq.), 25 CFR 271.44 and other relevant laws (title 25, U.S. code, Section 472 & 473)