What are the responsibilities and job description for the Patient Services Representative position at Cataract & Laser Institute?
Are you someone who thrives in a fast-paced environment, loves helping people, and takes pride in creating a welcoming experience? Our Patient Services team is often the very first impression patients have of our practice — and we’re looking for compassionate, detail-oriented professionals who make every interaction count.
As a Patient Services Representative, you’ll play a key role in both the patient experience and the success of our practice. From greeting patients with a warm smile to helping them navigate appointments, insurance, and billing questions, you’ll be part of a team that truly makes a difference every day.
No prior ophthalmology experience? No problem. We provide a comprehensive training program and offer company-paid certification opportunities to help you grow your career in healthcare.
If you’re organized, positive, patient-focused, and ready to build a career with purpose, we’d love to meet you!
POSITION SUMMARY
The Patient Services Representative serves as a liaison between patients, providers, clinical teams, insurance companies, and our Central Billing department. This role supports the coordination of patient care through appointment scheduling, insurance verification, patient communications, check-in/check-out processes, and administrative support.
WHAT WE OFFER
- Starting wage of $X.00 – $X.00 per hour based on experience
- Approximately 10 days of PTO within your first year
- 6.5 paid holidays annually
- Full benefits package including medical, dental, vision, and 401(k)
- Company-paid certification opportunities with growth and wage advancement potential
- Stable daytime schedule in a professional healthcare environment
- A supportive team culture focused on development and patient care
ESSENTIAL RESPONSIBILITIES
- Welcome patients in a friendly, professional, and compassionate manner
- Answer incoming calls, schedule appointments, and assist with patient communication and recalls
- Respond to patient questions regarding billing, services, procedures, and office policies
- Prepare and maintain accurate patient charts and documentation within the EHR system
- Verify insurance eligibility, obtain authorizations, and support clean claim processing
- Efficiently process patient check-in and check-out, including payment collection and scheduling follow-up care
- Maintain strong communication with clinical staff to support smooth patient flow throughout the office
- Complete end-of-day responsibilities including balancing cash drawers, processing deposits, and running reports
- Help maintain a clean, organized, and welcoming office environment
- Perform additional duties as assigned by office leadership and providers
PHYSICAL DEMANDS & WORK ENVIRONMENT (Per ADA Guidelines)
Physical Activity
Standing, walking, stooping, grasping, typing, and manual dexterity. Visual and verbal acuity are required to ensure accuracy, thoroughness, and quality of work.
Physical Requirements
Must be able to regularly lift:
- Up to 15 pounds from floor to waist
- Up to 5 pounds from waist to shoulder
- Up to 5 pounds from shoulder to overhead
Work Environment
Professional medical office environment focused on teamwork, patient care, and exceptional service.