What are the responsibilities and job description for the Senior Product Owner position at Catapult Federal Services?
*No C2C/W2 candidates from 3rd party vendors*
Location: *REMOTE*
Clearance level: Public Trust
Job Description:
We are seeking a Senior Product Owner / Atlassian Lead to support the delivery, sustainment, and evolution of an enterprise Atlassian-based SDLC and ITSM platform within a federal healthcare environment.
This role serves as the primary authority for product delivery, working closely with stakeholders to manage backlog, drive Agile execution, and ensure platform performance and scalability. The position balances operational ITSM responsibilities with forward-looking platform enhancements, supporting enterprise modernization initiatives.
This is a hands-on leadership role, overseeing both product delivery and platform operations, while managing a team supporting ITSM workflows and system enhancements.
Key Responsibilities
Product Ownership & Delivery
- Lead execution of platform delivery across the full SDLC lifecycle (requirements, development, testing, deployment, sustainment)
- Translate stakeholder needs into prioritized backlog, user stories, and release-ready capabilities
- Drive Agile delivery including backlog refinement, sprint planning, and release coordination
ITSM & Platform Operations
- Oversee ITSM operations including incidents, service requests, and change management
- Ensure SLA adherence, ticket throughput, and platform stability
- Manage operational workflows and system performance
Platform Strategy & Enhancements
- Plan and execute platform enhancements, capability releases, and roadmap initiatives
- Support modernization efforts including cloud migration strategies
- Optimize Atlassian tools (Jira, Confluence, JSM) for performance and scalability
Leadership & Team Management
- Lead and manage a team (~7 personnel) supporting platform operations and enhancements
- Oversee workload distribution, capacity planning, and execution alignment
- Provide mentorship and performance oversight
Stakeholder & Governance
- Serve as primary advisor to stakeholders, aligning priorities and delivery expectations
- Ensure release governance, deployment readiness, and risk mitigation
- Track and report on KPIs such as backlog health, SLA adherence, and delivery performance
Required Qualifications
- 5 years of experience in product ownership, SDLC delivery, or platform management
- Strong experience with Agile methodologies (backlog management, sprint execution, release coordination)
- Experience supporting both ITSM operations and product development environments
- Hands-on experience with Atlassian tools:
- Jira
- Confluence
- Jira Service Management (JSM)
- Strong understanding of SDLC lifecycle (requirements, testing, deployment)
- Experience managing competing priorities in complex environments
- Strong stakeholder communication and leadership skills
- U.S. Citizenship required
- Ability to obtain a Public Trust clearance