Strategic Account Manager

Strategic Account Manager- Catapult Employers Association

This role requires that you permanently reside in NORTH CAROLINA OR SOUTH CAROLINA.

Why Catapult?

At Catapult, we work with 1,400 employers across the Carolinas, helping them solve complex HR, compliance, and talent challenges. Our members/clients rely on us as strategic partners not just vendors. Catapult is a trusted partner for employers, providing expert HR and business solutions, data-driven insights, and a vibrant Member community.

Strategic Account Manager (SAM)

Catapult is hiring a remote Strategic Account Manager in NC/SC who has a passion for selling while building and maintaining member relationships. This role is not a traditional service or support position, it is a high-level commercial role focused on strategic relationship management, revenue growth, and long-term client integration. Success requires an initiative-taking, consultative approach and the ability to operate at the highest levels within client organizations.

About the Role

As a Strategic Account Manager, you will be the driving force behind the success of our top-tier Members. This is a rewarding position- not a service role.

You will:

• Serve as the "Leader of the Account" for critical Memberships
• Own the full client lifecycle and ensure long-term strategic integration of Catapult’s solutions
• You will be the primary point of contact and strategic leader for Catapult’s exclusive Members

What You will Do

• Build strong, multi-level relationships across HR, Finance, Technology, and leadership teams
• Identify gaps in clients’ HR, compliance, and talent strategies
• Introducing and position Catapult’s services to solve those challenges
• Lead expansion conversations and close additional business within your accounts
• Partner with internal subject matter experts to deliver high-impact client solutions
• Maintain high engagement and retention across your book of business

What Success Looks Like

Top performers in this role:

• Display advanced communication skills who drive client retention through persuasiveness and negotiations
• Consistently deepen client relationships beyond a single contact
• Proactively discovered needs not just respond to requests
• Drive upselling and cross-sell revenue
• Build trusted advisor status with clients
• Earn strong compensation by growing their accounts

What We Are Looking For

• 5 years in account management, customer-facing sales, or a consultative client role
• A bachelor’s degree in sales, marketing, human resources, technology or other relevant

field is highly preferred

• Exceptional people skills for building relationships, articulate or eloquent for speaking, and persuasive or negotiation for influence
• Strong relationship-building skills with a natural curiosity about Member needs
• Ability to transition conversations from service → business value → opportunity
• Comfort leading growth discussions and closing expansion deals
• Self-driven, coachable, and accountable
• Interest in HR, workforce, or professional services is a plus
• Occasional travel to client sites, events, and internal meetings

Position Functions

Own the Lifecycle and Strategic "Lock-in" of Members

• Manage the entire client journey, from onboarding through ongoing engagement and renewal
• Example: Developing and executing a multi-year account plan that aligns Catapult’s solutions with the client’s evolving business objectives

Navigate Complex, Multi-layered Organizations

• Master the ability to work within large, sophisticated client organizations, building relationships at multiple levels and across departments.
• Example: Coordinating with HR, finance, and executive leadership within a client company to ensure Catapult’s services are fully integrated and valued.

Integrate Catapult Solutions into Members’ Long-term Business Fabric

• Ensure Catapult’s offerings become essential to the client’s ongoing operations and strategic goals.
• Example: Facilitating workshops or strategy sessions that demonstrate how Catapult’s data-driven insights can inform the client’s talent management or compliance strategies

Drive Revenue and Retention

• A successful Strategic Account Manager’s performance is measured by the ability to retain and grow revenue from key accounts, and to establish strong, long-term client relationships that are resistant to competitive threats.
• Example: Identifying upsell or cross-sell opportunities and implementing strategies that make Catapult indispensable to the client’s success

Compensation & Earnings

• Base salary up to: $80,000
• Uncapped variable compensation
• Top performers may earn $100K

We do not cap success—and we reward those who create value for our Members.

Do You

• Enjoy uncovering opportunities
• Want to be paid for performance
• Thrive in a relationship-based but growth-oriented environment- - We would love to talk.

Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. Nothing in this herein restricts management’s right to assign or reassign duties and responsibilities to this job at anytime. Furthermore, the job description does not constitute a contract of employment and Catapult may exercise its employment-at-will at any time.