Field Medical Assistant

New Program Care Coordinator Job Description

Description

At Catalytic Health Partners (CHP) our Care Coordinators are dedicated to meeting with members in their home focusing on their social, behavioral, and physical needs. Care coordinators will be working with members to learn their needs then, working as a team, create plans to help members with their needs. Many of our members need help navigating the healthcare communities, community resources for social needs and maximizing their AHCCCS benefits. CHP is an integrated population management company, and our Care Coordinators work closely with Nurse Practitioners and Behavioral Health Specialists to address the holistic needs of our members. In our Diabetes and Hypertension Management Program we engage with members who are experiencing high risk factors related to their diabetes and hypertension. CHP’s performance is based on how well we as a team address their complex holistic needs while also addressing their physical health risks. The goal of the work for this program is to establish trust, engagement and support the members to stabilizing and controlling their diabetes and/or hypertension in a holistic, member-driven manner. All our team is in the field, seeing 5 members per day in the member’s home setting for in-person visits.

Area Covered

This position covers West side of the valley

Day to Day

A typical day for a Care Coordinator will begin from their home to their first member’s home setting. You will see 5 members per day with an office team helping to set your recurring appointments with members. You will meet with members for generally about 1 hour addressing their goals, barriers, plans for achieving their goals as well as completing vital signs, medication reconciliation, social needs, and depression screenings. After your appointment you generally have a 30-minute time frame to make phone calls, respond to emails and other such administrative needs for your member population before the next appointment. Our priority is to address their physical health risks through education and small life changes to address their risk. Although also as a Care Coordinator you are working to find resources to address members’ social needs, helping members coordinate healthcare appointments, and ensuring members are taking advantage of all benefits of AHCCCS. In your role you are part of a team all working collaboratively to ensure your members’ needs are met including their social, behavioral, and physical needs. You will be expected to educate the members on factors impacting their diabetes and hypertension under the direction of the nurse practitioner. Your work schedule is a standard Monday through Friday with flexibility in your appointment times based on member needs and your needs.

Why work here?

www.catalytichealthpartners.com

We are a company dedicated to the idea of giving great care, in whatever form our members need it. This means there is nothing too big and nothing too small, people’s needs are the driving factor of our work. Our work leads with the heart and truly asks the question how I may best help show this person care right now. We are taking on members who have complex needs and these needs are not being helped with the current healthcare model, so you can be creative and provide customized care for each member. Additionally, your management team is dedicated to ensuring the care you give your members is only exceeded by the care your management team gives you. Therefore, we start that care with the following benefits:

· 100% company paid benefits for the employee

o Healthcare

o Dental Plan

o Life Insurance

· 401k with employer matching contributions

· 15 days of PTO accrued each year

· Educational time off and support

· All major holidays off and paid (New Year’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Day After Thanksgiving, Christmas Eve and Christmas Day) each year

· Employee paid benefit options of vision insurance and short-term disability insurance

· Performance bonus paid with conclusion of each health plan population

Responsibilities

· Educate members on their diagnosis and small life changes to address these risks

· Interview patients and document basic medical history, vital signs

· Develop an understanding of the patients’ social and physical needs

· Organize and schedule appointments-testing to close gaps in care

· Coordinate and assist patients to advocate and obtain resources

· Work as a team to meet patient needs and plan for patient success

Skills

· Proven experience as a medical assistant or care coordinator

· Knowledge of medical office management and procedures

· Knowledge of diabetes and hypertension management

· Excellent time management skills and ability to multi-task

· Social perceptiveness and service oriented

· Excellent written and verbal communication skills

· Degree in medical assistance, certified nursing assistant, behavioral health tech or equivalent

· Ability to work in a team environment

· Adaptability to changing scenarios and situations

Education

High School diploma or equivalent required

Certificate as a medical assistant, certified nursing assistant, behavioral health tech or equivalent recommended

Willing to consider others with a background in health care and patient management

About Catalytic Health Partners

www.catalytichealthpartners.com

Founded in 2014 by Susan Cordts, Catalytic Health Partners is passionate about reshaping healthcare. CHP is a population health management organization with an unwavering focus on accountability and great member outcomes. We believe all members should determine their healthcare goals. Our role is to help them achieve those goals. Educating each member about their health, health issues, and treatment options – at their level of understanding – is core to our work. Our member care model brings three powerful elements together: people, technology, and data. We combine caring, personalized, in-home member engagement with convenient digital connectivity and advanced, highly current analytics. We take on the highest needs, highest cost and lowest engaged member of our communities, knowing they need a different model to best address their needs and a different relationship to truly engage with their healthcare.

Job Type: Full-time

Pay: From $18.50 per hour

Experience:

• medical: 1 year (Required)

Language:

• Spanish (Preferred)

Willingness to travel:

• 100% (Required)

Work Location: In person

Salary : $19