What are the responsibilities and job description for the Customer Support Specialist position at Catalytic Combustion?
COMPANY OVERVIEW:
Work where precision meets purpose and your skills can help clean the air! Catalytic Combustion Corporation (CCC), headquartered in Bloomer, WI, is a leading emissions control technology company specializing in the design, engineering, manufacturing, and service of catalyst-based air pollution control systems and exhaust solutions. Founded in 1950, CCC has built a reputation of innovation and environmental stewardship. Today, CCC serves a diverse range of industries, including power generation, industrial manufacturing, engine exhaust and environmental services. CCC has expanded significantly over the years and the company maintains a strong commitment to quality, safety and continuous improvement. For more than 75 years, Catalytic Combustion has remained dedicated to its core values of integrity, service and excellence while continuing to develop innovative technologies to improve air quality and support sustainable industrial operations.
POSITION OVERVIEW:
Catalytic Combustion is immediately hiring for a Customer Support Specialist. The Customer Support Specialist serves as a critical link between customers and internal operations, ensuring exceptional customer service while supporting order management, production coordination and administrative functions.
The Customer Support Specialist is responsible for:
- Maintaining accurate ERP master data
- Processing customer orders
- Supporting customer onboarding and compliance requirements
- Works closely with Quality, Production, Sales, Service and Finance teams to facilitate timely order fulfillment, resolve customer issues, monitory delivery performance and maintain customer-related documentation and portals.
- Assists with billing activities, inventory reconciliation and service-related purchasing
- Contributes to overall operational efficiency and customer satisfaction
Location: Onsite - Bloomer, WI
EDUCATION/EXPERIENCE:
- High School Diploma or General Education Degree (GED) is required
- Ability to work in a fast-paced environment, handling multiple priorities at once
- 1-3 years working experience in customer service, dispatching, scheduling or coordination is preferred
- Strong computer skills are required
- Strong phone and email etiquette skills required
- Familiarity with ERP or CRM systems is a plus
Join Catalytic today to enjoy:
- Competitive wages with annual performance appraisals w/wage reviews - pay based on experience
- $5 co-pay for ALL employees and their dependents participating in our Medical Insurance at a near-site wellness clinic!
- Competitive Insurance Benefits, including major medical plan w/HSA
- 401K, Enroll @ 6 Months, 5% Current Match Immediate Vesting
- Sparkling Work Environment & Modern Equipment too!
- Shift specific premiums of $5.00 per hour
- Training & Mentoring, learn from experts in the industry
- Advancement Opportunities
- Great Hours
- Employee Appreciation Events & Gifts & Much more!
Catalytic Combustion is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Military and Veterans are encouraged to apply
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