Front Office Administrator

Company Overview

Midwest Dental Arts is a full-service dental laboratory that has been delivering exceptional restorations and outstanding customer service since 1996. Founded in Cedar Rapids, Iowa, we have grown to four locations while maintaining our commitment to fabricating all restorations in the United States with no overseas outsourcing. As a leader in implant and restorative dentistry, we specialize in custom abutments, full-arch zirconia, acrylic restorations, and supra-structure hybrid solutions. Our skilled technicians leverage advanced technology, craftsmanship, and attention to detail to produce high-quality restorations that support excellent patient outcomes. At Midwest Dental Arts, we are passionate about innovation, collaboration, and service excellence, partnering with dental professionals nationwide to help create confident, healthy smiles. Joining our team means becoming part of an organization dedicated to quality, continuous improvement, and making a meaningful impact—one smile at a time.

Position Summary

As the Front Office Administrator for Midwest Dental Arts, you will be responsible for providing exceptional front desk support and customer service in our dental manufacturing lab setting.  You will greet and assist visitors, manage all calls coming in and direct calls as needed to the correct department, and provide general administrative support as requested by Site Leadership.

Key Responsibilities

• Answer incoming calls promptly and courteously.  Respond to inquiries, provide information, and transfer calls to associated departments.
• Take accurate messages and assure that they are delivered promptly
• Welcome clients, vendors, and other visitors with a warm and professional demeanor.
• Scanning documents and performing basic data entry duties
• Assist with filing, document preparation, and maintaining records.  Help with inventory management and order supplies as needed.
• Keep the reception area clean, organized and presentable. 
• Other duties that may be assigned

Qualifications & Requirements

• High School Diploma or equivalent
• Previous experience as a receptionist or in a customer service role
• Excellent verbal and written communication skills
• Proficient in using phone systems, computers, and office software
• Previous experience in a dental office/lab setting preferred but not required
• Knowledge of dental terminology and procedures is a plus but not required.

Compensation & Benefits

• Competitive Pay with additional bonus potential
• Benefits including Medical, dental, vision, Life
• 401k with company match
• Paid Time off (PTO) plus paid holidays
• Ongoing training and professional development opportunities

Midwest Dental Arts is an affiliate company of Catalis Dental Lab Partners.  If you are interested in learning more about this opportunity and the other Brands under the Catalis Network, you can find us at catalislabs.com.  At Midwest Dental Arts, you are not just joining a Team, you are joining a family, Let’s start building some smiles together.

Midwest Dental Arts is an Equal Opportunity Employer. We value diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information, or any other protected characteristic under applicable federal, state, or local law.