Administrative Clerk - REV Cycle

Position Summary / General Scope:

The Administrative Clerk is responsible for providing administrative support to the Billing and Revenue Cycle department. Addressing and facilitating incoming calls, directing them appropriately and in a timely manner. Accurately maintaining and organizing incoming correspondence and mail and performing data entry and administrative tasks for the department.

Key Responsibilities

• Greeting and assisting customers and vendors in a professional and courteous manner and directing them to the department or scheduled appointment. 
• Answering incoming calls and routing to the appropriate person/department

• Process daily mail, including deliveries, and ensure delivery to proper recipient
• Print and process claims, bills and other forms on a daily basis
• Process specialized contracts on a monthly and bi-weekly basis according to contract specifications
• Process and transmit EDI batches daily according to standards 
• Follow up on EDI batches daily to ensure batches have been accepted and rejected batches/claims are reprocessed same day
• Monitor funds on postage machine
• Monitor and manage all office inventory, including all paper, envelopes and forms 
• Process Medical Record Requests
• Assist with and complete additional projects as needed or necessary
• Maintains knowledge of and complies with all company policies, procedures, and guidelines at all times.
• Must maintain a reliable attendance record
• Completes other duties as requested and assigned

Education & Experience:

Licensure, Certification, Registration:

Knowledge, Skills and Abilities:

• Communicate effectively, both verbally and in writing; ability to understand and carry out verbal and written instructions.
• Analytical skills to gather and interpret data
• Ability to exercise sound judgment and discretion at all times
• Strong interpersonal skills 
• Excellent organization skills: attention to detail and follow-through
• Resolve issues quickly and efficiently 
• Able to multitask, take charge and ownership of tasks
• Ability to work independently and in a team setting
• Handle highly confidential information with complete discretion
• Ability to work in a Fast paced, high demand environment

Requirements:

• Must be minimum of 18 years of age 

• Completion and receipt of satisfactory background check and MA CORI (Criminal Offender Record Information), verification may be required annually.

The physical demands described here are representative of those that must be met and maintained by an employee to successfully perform the essential functions of the job. 

Physical Requirements

• Stationary Position: Frequently required to sit for long periods at a desk.
• Manual Dexterity: High level of finger dexterity to operate computers, calculators, and office machinery.
• Handling/Reaching: Frequent need to reach with hands/arms, handle files, and feel objects.
• Lifting/Moving: Ability to lift, carry, or move documents, files, or office equipment (typically up to 10-25 pounds).
• Movement: Intermittent walking, standing, bending, or stooping to access files

Mental/Cognitive Requirements

• Organization: Exceptional organizational and time-management skills to handle daily tasks.
• Attention to Detail: Ability to input data accurately and read fine statistical reports.
• Communication: High-level verbal and written communication skills, including professional telephone etiquette.
• Problem-Solving: Ability to manage deadlines and resolve issues

Sensory Requirements

• Vision: Close vision, peripheral vision, depth perception, and ability to adjust focus to read computer screens and printed documents.
• Hearing: Ability to hear and understand speech in person and on the telephone.
• Speech: Ability to communicate clearly in person and via phone.