What are the responsibilities and job description for the Home Health Intake Coordinator position at Castor Home Health Solutions?
Location: Sterling, IL
Employment Type: Full-Time, Office-based
About Castor Home Health Solutions
Castor Home Health Solutions is committed to providing compassionate, high-quality home health services that support patients in achieving optimal health and independence. We prioritize integrity, professionalism, and individualized care, values that guide every member of our team.
Position Summary
The Intake Coordinator serves as the first point of contact for referrals and new patient inquiries. This role ensures that every referral is processed quickly, accurately, and in full compliance with agency standards and payer requirements. The ideal candidate is organized, communicative, and comfortable working in a fast-paced healthcare environment.
Key Responsibilities
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Receive, review, and process all incoming referrals from hospitals, clinics, physicians, and community partners
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Verify patient demographics, clinical details, and insurance coverage/eligibility
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Communicate with referral sources, patients, caregivers, and internal teams
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Coordinate start-of-care scheduling and documentation
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Enter all intake information into the EMR accurately and in a timely manner
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Ensure compliance with Medicare, Medicaid, and private insurance requirements
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Serve as a customer service representative for families, providers, and care partners
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Monitor referral pipelines and assist with weekly intake reporting
Qualifications
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High school diploma or equivalent required; associate’s or bachelor’s degree preferred
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Prior home health intake, medical office, or healthcare coordination experience strongly preferred
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Working knowledge of Medicare/Medicaid, insurance authorization, and home health regulations
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Excellent communication, multitasking, and organizational skills
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Strong attention to detail and commitment to patient confidentiality
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Ability to work independently and within a team environment
What We Offer
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Competitive salary
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Health, dental, and vision benefits
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Paid time off and observed holidays
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Professional growth opportunities
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Supportive and collaborative team culture
