What are the responsibilities and job description for the Water Heater Selling Technician position at Castleworks Home Services Company?
Description
Tired of working in a dull sales job?
Ready to lead a passionate team in crafting success?
Looking for a role where your sales skills will shine?
Excited to be part of a company that builds magic?
If you’re a driven, customer-focused technician who thrives on both closing sales and installing solutions, we want to hear from you. This is more than a tech role—this is a high-impact sales and service opportunity. Our Water Heater Selling Technicians are trusted advisors to homeowners and businesses, providing expert recommendations and quality installations of water heater solutions.
Who We Are
Join the CastleWorks family, where excellence and integrity meet in home services! We provide water heater, plumbing, air conditioning, heating, and water purification services across California. Our experienced technicians receive continuous training to stay ahead with the latest technology, and we pride ourselves on outstanding customer service that leaves our clients completely satisfied.
What You'll Be Doing
The Water Heater Selling Technician is responsible for selling, replacing, and installing water heaters and related products in both residential and commercial environments. You’ll serve as both a technician and a trusted sales consultant—educating customers, identifying needs, and recommending solutions. This role requires mandatory overtime availability due to the emergency nature of our services.
What You’ll Do, includes but may not be limited to:
- Actively recommend and sell replacement water heaters, water filtration systems, and related products during service calls.
- Close residential and/or commercial sales opportunities by presenting product information, pricing, and value.
- Install gas, electric, and tankless water heaters with attention to safety and code compliance.
- Diagnose, troubleshoot, and perform water heater repairs and maintenance.
- Leverage AI technology to review recorded sales interactions and improve sales techniques.
- Educate customers on product benefits, energy efficiency, and proper maintenance.
- Maintain vehicle inventory, complete documentation, and ensure excellent jobsite cleanliness.
- Collaborate with dispatchers and installers to complete jobs on time.
- In some cases, a dedicated installer may be assigned to assist with job completion.
- Follow all company safety policies and procedures.
Requirements
What We’re Looking For
- Previous sales experience is preferred – you should be confident discussing product options and closing on solutions.
- Minimum one year of relevant field experience; plumbing background preferred.
- Strong communication and customer engagement skills.
- Ability to work in a fast-paced, physically demanding environment (lifting water heaters 75 lbs, bending, crawling, driving, etc.).
- Coachable mindset and openness to feedback from field leadership and peers.
- Valid driver’s license with a clean driving record per company policy.
Why Join Us
CastleWorks is continually seeking talented, hardworking, passionate individuals who are ready to join our team. Given our extensive history serving California, you can rest assured that you are joining a reliable, trustworthy company. With over 25 years in the business, our company has demonstrated our dedication to growth and quality customer service.
Join CastleWorks and enjoy a creative work environment where your contributions truly matter! We offer competitive pay ranging from $18-27/hour commission and a comprehensive benefits package including health, vision, and dental insurance, a 401k with company match, paid time off, and paid holidays. Enjoy employee discounts and participate in our team member appreciation events that celebrate your hard work!
Perks!
- Paid Time Off/Paid Holiday
- Medical/Dental/Vision/401k match!
- Health Savings Account
- Commission Incentives -paid weekly!
- Uniforms and Uniform Laundering
- Tools and Equipment Provided
- Company Service Vehicle & Gas Card
- 401k Retirement Plan with company match
- Life Insurance
- Employee Assistance Program
Ready to build your future with us? Apply now and let’s create something amazing together!
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Salary : $18 - $25