What are the responsibilities and job description for the Dispatcher (HVAC) position at Castleworks Home Services Company?
Description
Tired of feeling like just another number in a big corporation?
Ready to join a team that values creativity and fun?
Looking for a role where your skills can truly shine?
Excited about helping customers build their dream projects?
Who We Are
Tassio Temperature Control is part of a growing network of home service companies providing water heater and plumbing services as well as, air conditioning, heating, and water purification services throughout California.
Our team of experienced technicians undergoes continual training and education, ensuring they are up-to-date on the latest technology and techniques to best serve our customers. We take pride in our customer service, always going above and beyond to make sure our clients are completely satisfied with their service. When you choose Tassio, you can trust that you are choosing a company that is committed to excellence, integrity, and customer satisfaction.
Our family of businesses includes:
- CastleWorks Water Heaters
- Moore Mechanical
- Tassio Temperature Control
- Thousand Oaks Plumbing
What You’ll Be Doing
- Provide customer service through the telephone by taking incoming calls, responding to inquiries, troubleshooting problems and providing information.
- Prioritizing service requests to serve the most urgent needs, and technician locations.
- Utilizing Service Titan, add and update customer information.
- Ensure that service crews are well informed and ready to go.
- Dispatch technicians based on emergency and non-emergency calls and document important information.
- Respond to any issues and follow-up by coordinating with the appropriate departments or field units.
- Direct crews by making contact through the phone and other field units to the appropriate sites.
- Supervise the route and status of field units to prioritize their daily schedule.
- Operate and manage a multi-line telephone console system.
- Respond to queries related to products and deliveries.
- Maintain and update call logs, call records and other important documentation.
Schedule
- Required Days/Time: Tuesday - thru - Saturday - 10 am to 6:30 pm
Requirements
What We’re Looking For
- Must be able to speak on the phone during the entire work shift.
- Preferred a minimum of two years office/customer service experience (dispatch experience is preferred)
- Sales experience a plus
- Excellent interpersonal and phone etiquette skills with the ability to interact with all types of customers
- Strong customer service attitude.
- Able to plan and schedule work proactively.
- Able to "think on your feet" to provide customers with needed information for their specific installation or repair.
- Ability to work as part of a team.
- Strong computer skills with a good knowledge of Microsoft office and ability to learn customer service management and scheduling / dispatch software.
- Ability to work evenings weekends.
Why Join Us
At Tassio Temperature Control, you’ll enjoy competitive compensation ranging from $20 to $29 per hour, along with benefits like health, vision, and dental insurance. We offer a 401k with company match, paid time off, employee discounts, and fun team member appreciation events!
Don’t miss out on this chance to help us craft magic! Apply now and start your journey with CastleWorks!
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
Salary : $20 - $29
