What are the responsibilities and job description for the Dispatcher position at Los Angeles Plumbing & Backflow Testing, Inc.?
Overview
We are seeking a highly organized and detail-oriented Dispatcher to join our team. The ideal candidate will play a crucial role in coordinating operations, ensuring timely and efficient service. This position requires strong communication skills and the ability to manage multiple tasks in a fast-paced environment. The Dispatcher will work closely with technicians, clients, and office team to optimize and maintain high service levels.
We are a family owned fast pace plumbing service provider in Irwindale with an open position for a full-time dispatcher/customer service representative to perform the following duties, but not limited:
- Dispatching and scheduling technicians; maintaining daily work logs
- Answering multiple telephone lines; providing excellent customer service
- Processing service requests, generating job tickets, estimates, and scheduling with customers
- Maintain and update customer database, job locations, and entering job notes and requirements as needed
- Preparing and submitting proposals/recommendations; uploading to various facility websites
- Assist technicians ensuring they turn in their work orders completed and weekly timecards
- Keep track of new customers and provide company with our introduction package
- Assist with invoicing job tickets
- General office work duties; faxing, emailing, filing
The candidate must have the following experience/qualifications, pay rate is negotiable depending on experience:
- At least 5 years experience in dispatching (Required)
- Must have good communication skills
- Computer literate; Excel, Word, Service Fusion Dispatch Software
- Be able to prioritize
- Able to work well under pressure
- Able to work in a fast paced environment; meet deadlines
- Pay attention to details and instructions
- Be prompt, reliable, and responsible
- Be able to work with others
- Possess a positive attitude
- Possess organizational skills
- Able to work in different areas of office
- Fast learner and self starter
- Must pass a typing test (50 wpm required)
- Must pass drug test and background check
We offer the following benefits:
- Medical/Dental/Vision Insurance
- Sick Pay
- Vacation Pay
- Holiday Pay
- 401(k)
Qualified candidates are encouraged to email your resume to bookkeeper@laplumbingandbackflow.
Qualified applicants will be required to complete a drug test and a typing test.
Join our team as a Dispatcher, where your skills will contribute significantly to our success in providing exceptional service while managing service requests and schedules efficiently.
Job Type: Full-time
Pay: $21.50 - $28.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Work Location: In person
Salary : $22 - $28