What are the responsibilities and job description for the Receptionist (Part Time, Evenings) position at Castleton Health Care Center?
Job Type: Part-Time/Evening; 11am-7pm
Your Job Summary
The receptionist will be responsible for interpreting company policies, and employment law.
Principal Responsibilities
- Meets and greets all visitors to facility.
- Resolves customer requests, questions and complaints; provides information to improve customer service.
- Serves as liaison between residents and other departments.
- Conducts inquiries on customer satisfaction; reports information using recommended tools and forms.
- Identifies, researches and resolves customer concerns; reports trends to Quality Assurance Committee follows up on customer inquiries not immediately resolved
- Serves as role model to foster superb customer service.
- Assists the center in ensuring adherence to Federal and State regulations including participating in survey process and the correction of deficiencies.
Qualifications
- High school diploma required.
- Proficiency with Microsoft office: Word, Excel and Outlook.
- Possess effective communication skills to maintain positive relationship with residents, families, staff, physicians, consultants, providers, and governmental agencies, their representatives and the community.