What are the responsibilities and job description for the IT Support Specialist position at Castleberry Services, Inc.?
Company Description
Castleberry Services, Inc. is a leading Managed Service Provider (MSP) dedicated to delivering comprehensive IT solutions that empower businesses. Our services include network management, cybersecurity, cloud solutions, IT support, data backup and recovery, and software management. We strive to provide reliable, efficient, and secure technology services to help businesses thrive in the digital age. Based on a commitment to exceptional service, we focus on optimizing systems and protecting businesses from digital threats. Located in Lufkin, TX, we aim to be the indispensable IT partner that businesses can count on.
Role Description
This is a full-time, on-site role based in Lufkin, TX for an IT Support Specialist. The IT Support Specialist will be responsible for handling technical support inquiries, troubleshooting hardware and software issues, maintaining desktop computers, and providing efficient help desk support. The role involves diagnosing and resolving technical problems, collaborating with the IT team, and ensuring that all technology systems function seamlessly to support the organization’s operational goals.
Qualifications
Castleberry Services, Inc. is a leading Managed Service Provider (MSP) dedicated to delivering comprehensive IT solutions that empower businesses. Our services include network management, cybersecurity, cloud solutions, IT support, data backup and recovery, and software management. We strive to provide reliable, efficient, and secure technology services to help businesses thrive in the digital age. Based on a commitment to exceptional service, we focus on optimizing systems and protecting businesses from digital threats. Located in Lufkin, TX, we aim to be the indispensable IT partner that businesses can count on.
Role Description
This is a full-time, on-site role based in Lufkin, TX for an IT Support Specialist. The IT Support Specialist will be responsible for handling technical support inquiries, troubleshooting hardware and software issues, maintaining desktop computers, and providing efficient help desk support. The role involves diagnosing and resolving technical problems, collaborating with the IT team, and ensuring that all technology systems function seamlessly to support the organization’s operational goals.
Qualifications
- Minimum 5 years of experience.
- Strong knowledge of Microsoft, Google, and Apple environments.
- Strong knowledge of desktop and server installation/support.
- Proficiency in network hardware (firewalls, routers, switches, wireless access points).
- Experience with VoIP solutions.
- Solid understanding of cybersecurity best practices.
- Excellent problem-solving skills, attention to detail, and the ability to work independently or in a team.
- Relevant certifications (e.g., CompTIA A , Network , Microsoft Certified, etc.) are a plus.