What are the responsibilities and job description for the Help Desk Technician position at Castle Technology Partners?
Company Description
Castle Technology Partners is a local, award-winning business technology provider committed to empowering businesses through innovative solutions. With a focus on delivering exceptional service and support, we help organizations leverage technology to achieve their goals. Our dedication to excellence has earned us recognition as a trusted partner for companies in our community.
Role Description
We are seeking a full-time Help Desk Technician to join our team on-site at our location in Daphne, AL. The Help Desk Technician will be responsible for providing technical support, troubleshooting hardware and software issues, and delivering excellent help desk assistance. This role requires strong customer service skills and the ability to resolve technical problems efficiently to ensure client satisfaction.
Responsibilities & Duties:
· Create, document, and manage support tickets and solutions in a timely manner
· Respond to customers via phone, email, and chat
· Analyze, troubleshoot, and solve basic technological issues
· Escalate advanced technological issues to senior staff
· Document customer specific data for future reference
· Assist with new installations and implementations
· Assist with proactive and preventative maintenance
· Monitor and review various scheduled reports for anomalies and escalate issues accordingly
Required Qualifications & Skills:
· Excellent Customer Service
· Team Oriented
· Passion for Learning, specifically Technology
· Excellent Communication
· Analytical and Problem Solving skills
· Excellent Documentation and Organization
· Experience with Windows 10
· High School Diploma or GED
· Drivers License and clean driving record
Preferred Qualifications & Skills:
· Associates Degree
· Microsoft Office and/or Gmail experience
· Mac experience