What are the responsibilities and job description for the Help Desk Technician, Tier I position at The Hiller Companies?
The Hiller Companies, LLC has an immediate opening for IT Help Desk Tier I Technician. If you are a dedicated professional with a passion for fire protection and safety, we invite you to apply today.
The Hiller Companies is a leading provider of fire protection and safety solutions, dedicated to safeguarding lives and property all around the world. Headquartered in Mobile, Alabama, Hiller extends its reach globally as well as in domestic markets with offices across the United States. With over 100 years in the industry, our mission is to ensure the highest standard of safety and innovation in comprehensive fire protection services, including installation, inspection, maintenance and repair of critical fire and life safety equipment. Our team remains laser-focused on one goal - making the world a safer place.
Job Summary: The IT Helpdesk Technician provides technical support to our internal staff. The candidate should possess a strong technical aptitude and customer service skills to deliver effective and timely support. In this position, you will be responsible for addressing and resolving end-user technical issues, responding to queries via phone, email or ticketing system, and escalating ticket support if necessary.
Work Location: This is an on-site role at our corporate office in Mobile, AL.
Key Responsibilities
The Hiller Companies is a leading provider of fire protection and safety solutions, dedicated to safeguarding lives and property all around the world. Headquartered in Mobile, Alabama, Hiller extends its reach globally as well as in domestic markets with offices across the United States. With over 100 years in the industry, our mission is to ensure the highest standard of safety and innovation in comprehensive fire protection services, including installation, inspection, maintenance and repair of critical fire and life safety equipment. Our team remains laser-focused on one goal - making the world a safer place.
Job Summary: The IT Helpdesk Technician provides technical support to our internal staff. The candidate should possess a strong technical aptitude and customer service skills to deliver effective and timely support. In this position, you will be responsible for addressing and resolving end-user technical issues, responding to queries via phone, email or ticketing system, and escalating ticket support if necessary.
Work Location: This is an on-site role at our corporate office in Mobile, AL.
Key Responsibilities
- Respond to incoming support requests in a timely and courteous manner.
- Identify, diagnose, and troubleshoot technical issues with hardware, software, and network systems.
- Document and track all support requests in a help desk ticketing system.
- Escalate complex issues to higher-level support staff as needed.
- Install, configure, and maintain software applications and operating systems.
- Perform regular maintenance tasks on hardware and software systems.
- Provide end-user training on software applications and systems.
- Communicate technical information to non-technical users in a clear and concise manner.
- Ensure that all equipment and software licenses are up-to-date and compliant with organizational policies.
- Other duties as assigned.