What are the responsibilities and job description for the Group Rooms Coordinator position at Castle Rock Asset Hospitality Management LLC?
OVERVIEW:
At The Westin Nashville, we believe every stay should inspire well-being, renewal, and exceptional experiences. We are seeking a detail-oriented and service-driven Group Rooms Coordinator to join our team and play an essential role in creating seamless group travel experiences for our guests.
As the Group Rooms Coordinator, you will serve as a key connection between our Sales and Events team, hotel operations, and group organizers to ensure guest room blocks are managed with accuracy, efficiency, and care. From coordinating reservations to supporting large-scale group experiences, this role is ideal for someone who thrives in a fast-paced hospitality environment and enjoys delivering elevated service behind the scenes.
THE POSSIBILITIES:
Have you ever had a job where you left better than you started? That’s life at The Westin Nashville where more than half of associates move into second, third, or more roles with us. Where most companies measure performance, we also measure and reward potential. Career Development is not just a buzz word, it’s our way of doing business. And career development doesn’t stop at the door. Millions have found a lifetime of opportunity and growth in the hospitality industry. Who knows, before you know it you are managing your own hotel/restaurant or owning it. Whether you stay with us, or grow beyond us, your leader will be right there with you, cheering you on.
Now, we also know you are more than just the sum of what you do at work. That’s why when it comes to benefits and perks, we think about the whole person, the total you, and offer benefits which are flexible and able to meet your individual needs.
Some reasons people really like working here:
- Parking: Full-Time associates – FREE
- Associate Meals – FREE
- Our Associates get Travel Discounts on hotels at nearly 8,000 Marriott properties worldwide including rooms and meals
- Discounts on Rental Cars, other popular hotels, and hotel alternatives
- Discounts on tickets to concerts, Theme Parks, and other attractions
- Discounts on Car and Computer Purchases
- But you don’t need to go anywhere to have a great time. We host Associate Recognition events, celebrations, and parties year-round.
ESSENTIAL FUNCTIONS:
- Manage group room blocks, reservations, and rooming lists with accuracy and attention to detail
- Partner with Sales, Reservations, and Front Office teams to coordinate seamless group arrivals and departures
- Communicate with group organizers regarding reservations, updates, and special requests
- Monitor room block performance and support inventory and revenue optimization
- Maintain accurate records, contracted rates, and reservation details within hotel systems
- Support administrative and reporting functions related to group bookings and hotel operations
We are committed to Diversity, Equity, and Inclusion. It starts with a culture of acceptance and continues with the hard work of going beyond lip service. It includes outreach and education, and most importantly action. You can feel proud to know you are joining a company which understands the importance of its responsibility and the decisions we make have been and will continue to be the greater environmental and societal impact in mind.
OTHER:
Regular attendance in conformance with the standards, which may be established from time to time, is essential to the successful performance of this position. Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel. In addition, attendance at all scheduled mandatory training sessions and meetings is required.
Upon employment, all employees are required to fully comply with policies and procedures for the safe and effective operation of the hotel’s facilities.
The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required.
FSLA: Non - Exempt
Reports To: Reservations Manager