Conference Services Manager

OVERVIEW:

At The Westin Nashville, we believe exceptional events create meaningful connections and unforgettable experiences. As a Conference Services Manager, you will be the driving force behind the successful execution of meetings, conferences, and special events, serving as the primary liaison between our clients and hotel operations teams.

In this highly visible role, you will transform event visions into reality by coordinating every detail—from planning and logistics to execution and follow-through. Working closely with guests, event planners, and hotel departments, you will ensure each event is delivered with precision, professionalism, and the thoughtful service that defines the Westin brand.

The ideal candidate is a relationship-builder, problem-solver, and hospitality professional who thrives in a fast-paced environment and is passionate about creating seamless experiences. If you are energized by bringing people together, exceeding expectations, and delivering memorable moments, we invite you to join our award-winning team and help shape exceptional experiences at The Westin Nashville.

THE POSSIBILITIES:

Have you ever had a job where you left better than you started? That’s life at The Westin Nashville where more than half of associates move into second, third, or more roles with us. Where most companies measure performance, we also measure and reward potential. Career Development is not just a buzz word, it’s our way of doing business. And career development doesn’t stop at the door. Millions have found a lifetime of opportunity and growth in the hospitality industry. Who knows, before you know it you are managing your own hotel/restaurant or owning it. Whether you stay with us, or grow beyond us, your leader will be right there with you, cheering you on.

Now, we also know you are more than just the sum of what you do at work. That’s why when it comes to benefits and perks, we think about the whole person, the total you, and offer benefits which are flexible and able to meet your individual needs.

Some reasons people really like working here: 

• Parking: Full-Time associates – FREE
• Associate Meals – FREE
• Our Associates get Travel Discounts on hotels at nearly 8,000 Marriott properties worldwide including rooms and meals
• Discounts on Rental Cars, other popular hotels, and hotel alternatives
• Discounts on tickets to concerts, Theme Parks, and other attractions
• Discounts on Car and Computer Purchases
• But you don’t need to go anywhere to have a great time. We host Associate Recognition events, celebrations, and parties year-round.

ESSENTIAL FUNCTIONS:

• Serve as the primary point of contact for clients, ensuring exceptional service throughout the planning and execution of meetings, conferences, and special events.
• Coordinate all event details, including meeting space, catering, audiovisual requirements, room accommodations, and event logistics.
• Partner with Sales, Food & Beverage, Operations, and other hotel departments to ensure seamless event execution and guest satisfaction.
• Conduct pre-conference planning meetings and communicate event requirements effectively to hotel teams.
• Manage multiple events simultaneously while maintaining accuracy, organization, and attention to detail.
• Monitor event budgets, review billing, and support cost-effective event execution.
• Resolve client concerns and operational challenges promptly and professionally before, during, and after events.
• Build and maintain strong relationships with clients, vendors, and internal stakeholders.
• Utilize hotel systems and Microsoft Office applications to manage event documentation, communication, and reporting.
• Ensure all events are executed in accordance with hotel standards, brand expectations, and operational procedures.
• Demonstrate flexibility and adaptability in a fast-paced hospitality environment while responding to changing client and business needs.
• Identify opportunities to enhance service delivery, improve operational efficiency, and elevate the overall guest experience.

We are committed to Diversity, Equity, and Inclusion. It starts with a culture of acceptance and continues with the hard work of going beyond lip service. It includes outreach and education, and most importantly action. You can feel proud to know you are joining a company which understands the importance of its responsibility and the decisions we make have been and will continue to be the greater environmental and societal impact in mind.

OTHER:

Regular attendance in conformance with the standards, which may be established from time to time, is essential to the successful performance of this position. Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel. In addition, attendance at all scheduled mandatory training sessions and meetings is required.

Upon employment, all employees are required to fully comply with policies and procedures for the safe and effective operation of the hotel’s facilities.
 
The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required.

FSLA: Exempt

Reports To: Director of Sales