What are the responsibilities and job description for the Assistant General Manager position at Castle Park?
Overview:
WHAT WE LOOK FOR
WHAT TO EXPECT
SUMMARY
Qualifications and Experience
The pay range for this position is $80,000 to $100,000.
Lucky Strike Entertainment offers performance-based incentives and a competitive total rewards package which includes healthcare coverage and a broad range of other benefits. Incentives and/or benefit packages may vary depending on the position. More details regarding benefits are available here: Lucky Strike Entertainment Benefits
WHO WE ARE
Creative. Intelligent. Driven. Those are just a few of the qualities embodied by our all-star corporate team.
We're a diverse group of associates representing various ages, interests, backgrounds, and levels of experience. But the one thing we all have in common is an unwavering commitment to excellence—performing our best to bring world-class entertainment to our guests.
WHAT WE LOOK FOR
Total rock stars. We’re on the hunt for initiators, problem-solvers, and creative “can-do” professionals who are ready to work hard, be bowled, and have fun.
We want honest, ambitious, thoughtful leaders who know that sometimes the best ideas come from the most unlikely sources. Think that’s you?
WHAT TO EXPECT
We’re a billion-dollar company with the soul of a start-up, which means we’re a tight-knit team that moves quickly. Each day brings something new and unexpected—and this is where we thrive. We dream big and so should you. If you’re ready to collaborate, innovate, own your projects, and think outside the lanes, then it’s time for us to talk.
SUMMARY
The Assistant General Manager (AGM) supports the General Manager in overseeing daily waterpark operations. This role provides hands-on leadership across all departments, ensures a safe and exceptional guest experience, supports staffing and training efforts, and helps maintain operational, financial, and safety standards. The AGM serves as the acting GM when required and plays a key role in driving teamwork, consistency, and operational excellence.
ESSENTIAL DUTIES:
- Support the GM in daily operations across ride operations, aquatics, attractions, food & beverage, admissions, retail, and facilities.
- Accomplish Park objectives by managing staff; planning and evaluating park activities, exclusive events, and general admission special events.
- Assist General Manager in execution of promotion and upselling to increase sales and overall revenue.
- Provide leadership and guidance to supervisors and frontline teams to ensure smooth, safe, efficient park operations.
- Assist with staffing, hiring, scheduling, and employee development.
- Help oversee guest service standards, responding to escalated guest needs.
- Support compliance with all health, safety, aquatics, food service, and regulatory requirements.
- Work closely with ride operations and aquatics leadership to ensure training, performance, and safety programs meet standards.
- Assist with monitoring operational budgets, inventory management, labor controls, and expense management.
- Conduct operational walk-throughs to ensure cleanliness, safety, and equipment functionality.
- Support emergency procedures, incident response, and documentation.
- Maintain positive relationships with guests, vendors, and team members.
- Act as the park leader in the GM’s absence.
Qualifications and Experience
Required:
- 3 years of leadership experience in attractions, waterparks, hospitality, or similar environments.
- Experience supervising teams in fast-paced, high-volume operations.
- Strong communication, leadership, and problem-solving skills.
- Knowledge of safety standards, guest service, and basic operational practices.
- Ability to work flexible hours including nights, weekends, and holidays.
Preferred or Required Upon Hire:
- Certified Pool Operator (CPO).
- CPR/AED/First Aid Certification.
- ServSafe/TIPS.
- Be trained on all park positions and act as trainer for any position.
- Experience with lifeguard programs (StarGuard Elite, Jeff Ellis & Associates, or similar).
Work Environment & Physical Requirements
- Indoor/outdoor work in varying weather conditions.
- Ability to stand, walk, bend, lift, and perform physical tasks for extended periods.
- Required weekend, evening, and holiday availability.
- Willingness to travel to other company locations to launch operations.
- This position may be asked to support multiple locations within the Waterpark district of Lucky Strike Entertainment.
Qualifications and Experience
Required:
- 3 years of leadership experience in attractions, waterparks, hospitality, or similar environments.
- Experience supervising teams in fast-paced, high-volume operations.
- Strong communication, leadership, and problem-solving skills.
- Knowledge of safety standards, guest service, and basic operational practices.
- Ability to work flexible hours including nights, weekends, and holidays.
Preferred or Required Upon Hire:
- Certified Pool Operator (CPO).
- CPR/AED/First Aid Certification.
- ServSafe/TIPS.
- Be trained on all park positions and act as trainer for any position.
- Experience with lifeguard programs (StarGuard Elite, Jeff Ellis & Associates, or similar).
Work Environment & Physical Requirements
- Indoor/outdoor work in varying weather conditions.
- Ability to stand, walk, bend, lift, and perform physical tasks for extended periods.
- Required weekend, evening, and holiday availability.
- Willingness to travel to other company locations to launch operations.
- This position may be asked to support multiple locations within the Waterpark district of Lucky Strike Entertainment
#LI-BM1
Who We Are:
Lucky Strike Entertainment, formerly Bowlero Corp, is one of the world’s premier location-based entertainment platforms. With over 360 locations across North America, Lucky Strike Entertainment provides experiential offerings in bowling, amusements, water parks, and family entertainment centers. The company also owns the Professional Bowlers Association, the major league of bowling and a growing media property that boasts millions of fans around the globe. For more information on Lucky Strike Entertainment, please visit ir.luckystrikeent.com.
The pay range for this position is $80,000 to $100,000.
Lucky Strike Entertainment offers performance-based incentives and a competitive total rewards package which includes healthcare coverage and a broad range of other benefits. Incentives and/or benefit packages may vary depending on the position. More details regarding benefits are available here: Lucky Strike Entertainment Benefits
Salary : $80,000 - $100,000