What are the responsibilities and job description for the Admissions Supervisors position at Castle Park?
Overview
Your next adventure starts here! At Lucky Strike Entertainment, great times and exciting opportunities go hand in hand. We’re looking for an Admissions Supervisor to lead our front‑line admissions team and help create exceptional first impressions for every Guest. If you’re passionate about hospitality, thrive in a leadership role, and enjoy a fast‑paced entertainment environment, start making your own luck today!
Applicants must be at least 18 years of age.
WHAT OUR ADMISSIONS SUPERVISORS DO
Admissions Supervisors oversee daily admissions operations, ensuring Guests receive a seamless, welcoming, and efficient entry experience. You’ll lead Admissions Attendants, maintain operational standards, handle Guest concerns, and ensure all ticketing, POS, and access procedures are executed accurately and professionally.
AN ADMISSIONS SUPERVISOR’S DAY‑TO‑DAY
- Supervise and support Admissions Attendants to ensure exceptional Guest service at all entry points
- Ensure admissions areas are staffed, opened on time, operated efficiently, and closed properly
- Oversee ticket sales, pass processing, scanning procedures, and wristband distribution
- Monitor POS transactions to ensure accuracy, PCI compliance, and adherence to park procedures
- Assist Guests with questions, concerns, and escalated service issues in a professional manner
- Conduct daily inspections of admissions areas to ensure cleanliness, organization, and safety
- Train, coach, and develop admissions team members to maintain service and performance standards
- Audit POS handlers and admission procedures to ensure system accuracy and Guest engagement
- Monitor park communications, including phones and radio traffic, to support smooth operations
- Ensure compliance with park policies, prohibited‑item protocols, and security procedures
- Maintain accurate records, logs, and documentation related to admissions operations
- Partner with leadership to manage labor hours, supplies, and operational costs
- Act as a role model by demonstrating Lucky Strike Entertainment’s core values
- Assist other departments as needed to support overall park operations
- Perform additional duties as assigned by leadership
WHAT IT TAKES
- Must be at least 18 years of age
- At least one year of supervisory or lead experience in Guest service, admissions, retail, or hospitality
- Strong leadership, communication, and problem‑solving skills
- Experience handling Guest and employee concerns professionally
- Proficient with POS systems, computers, cash handling, and electronic devices
- Ability to work flexible schedules, including evenings, weekends, and holidays
- High school diploma or equivalent
- Reliable transportation to and from scheduled shifts
PERKS (MORE REASONS YOU’LL LOVE YOUR JOB)
✅ Free bowling & attractions (laser tag, billiards, mini golf, ropes courses, and rides)✅ $1 arcade play✅ All‑day play at Boomers, FECs & Waterparks✅ Friends & family discounts✅ Food & beverage discounts✅ Special discounts on parties and group events✅ Perks start on your first day
WORK ENVIRONMENT / PHYSICAL DEMANDS
Typical entertainment and waterpark environment where you’ll walk, bend, and stand for extended periods, and may lift objects with some assistance. You’ll work outdoors in various weather conditions and remain highly alert throughout your shift.
- Job Type: Part-time, Seasonal
- Shift: Day, Evening
- Weekly Day Range: Weekend availability, Flexible scheduling
- Work Location: One location
Who We Are
Lucky Strike Entertainment, formerly Bowlero Corp, is one of the world’s premier location-based entertainment platforms. With over 360 locations across North America, Lucky Strike Entertainment provides experiential offerings in bowling, amusements, water parks, and family entertainment centers. The company also owns the Professional Bowlers Association, the major league of bowling and a growing media property that boasts millions of fans around the globe. For more information on Lucky Strike Entertainment, please visit ir.luckystrikeent.com.
The pay range for this position is $18.00 to $19.50 per hour.
Lucky Strike Entertainment offers performance-based incentives and a competitive total rewards package which includes healthcare coverage and a broad range of other benefits. Incentives and/or benefit packages may vary depending on the position. More details regarding benefits are available here: Lucky Strike Entertainment Benefits